Located in the heart of Newcastle, South Africa, Blackrock Casino is more than just a gaming destination; it's a multi-faceted entertainment venue that often includes accommodation and dining options. Based on recent visitor feedback, it offers a mixed bag of experiences, from the thrilling highs of the casino floor to comfortable stays and varied service levels.
For many, the primary draw of Blackrock is its casino. Patrons describe an immersive atmosphere where one can easily get lost in the pursuit of a "big one." The experience, as one reviewer aptly puts it, involves "plugging away," moving between different machines, and feeling that "magic feeling in your own world oblivious of time." While the thrill is undeniable, visitors should be mindful that wins and losses are part of the game, with one person noting the common cycle of making a thousand and losing two, often leading to continued play rather than leaving. It’s an environment that encourages sustained engagement for those seeking the excitement of chance.
Beyond the gaming, Blackrock Casino also appears to offer lodging, which receives high praise from guests. The rooms are consistently described as beautiful, spacious, and very clean. A particular highlight for some is the presence of a large sliding door that opens up to a terrace, adding an element of relaxation and an opportunity to enjoy the surroundings. This indicates a strong focus on guest comfort and well-maintained facilities within the accommodation section of the establishment.
The dining experience at Blackrock Casino sees varied opinions. The Midcity Grill, a prominent dining spot, has recently transitioned to a buffet format. While the service and location of the restaurant are generally considered good, the decision to convert to a buffet was viewed by at least one reviewer as "not a good move," suggesting a potential decline in quality or preference among some patrons for its previous setup.
Customer service, particularly at the bar, has been a point of concern for some visitors. One reviewer reported a significantly negative experience, waiting around 30 minutes to place an order and eventually having to request a menu themselves. This indicates inconsistency in service efficiency and attentiveness in certain areas of the venue, which could impact the overall visitor experience.
In terms of general upkeep and maintenance, Blackrock Casino appears to be well-regarded, with no significant issues reported regarding the physical condition of the premises. However, the perceived value is a point of contention. While the facility is well-maintained, some visitors feel that the offerings are overpriced. Despite this, the combination of a decent location and generally good service in many areas contributes to a relatively positive overall impression, although improvements in specific service areas and a review of pricing could further enhance visitor satisfaction.
Only the Casino!With suckers like me I love sitting there in my own worldPlugging away. Waiting for the big one.Moving to different machines, all in vain.Make a thousand, lose two.Instead of leaving, you give it, plus more.But still is a magic feeling in your own world oblivious of time.
There's absolutely nothing wrong with the place in terms of upkeep but personally I feel like they're overpriced.
Service and location is nice. The bad idea was to make midcity grill a buffet , that was really not a good move.
Beautiful rooms,spacious and very clean. Love the fact that there was a big sliding door that opened up to the terrace .
Wasn’t happy with their customer service, the worst in my experience. Their stuff at bar made me wait like 30min to take my order, and I had to go ask for the menu myself🤦🏾