Nestled in Polokwane, South Africa, Meropa Casino & Entertainment World positions itself as more than just a casino; it's a comprehensive entertainment destination designed to cater to various interests and age groups. Based on recent visitor feedback, Meropa offers a blend of gaming excitement, family-friendly attractions, and dining options, though some operational aspects could benefit from improvement.
Meropa consistently receives praise for its diverse offerings, making it a popular spot for families and individuals seeking a fun day out. Key highlights mentioned by guests include:
While the entertainment value is high, one significant area of concern has been raised regarding customer service, particularly concerning online bookings and cancellations. A review highlighted a distressing experience where a guest, after paying a deposit for an online booking, faced terrible service when attempting to cancel due to an emergency. The reviewer reported that no one knew how to help, including the contact center, leading to the booking expiring without a refund or assistance. This suggests a critical gap in their online booking support and customer service protocol that could deter future online reservations.
Meropa Casino & Entertainment World largely delivers on its promise of being a vibrant entertainment complex in Polokwane. Its strengths lie in its wide array of family-friendly activities, good dining options, and generally positive service interactions. However, prospective visitors should be aware of potential challenges with online booking management and cancellation policies. For those planning a visit, especially with family, Meropa offers a compelling package, provided they are prepared for the entertainment on offer.
Terrible service made a booking online paid deposit required, had an emergency had to cancel my booking no one knew how to help me even their contact center. So just left the booking to expire would not recommend anyone to book online cause should there be a need to cancel you won't get any help that time you paid. Did not expect such treatment from a so called reputable hotel
Greetings ......I really had a great time being thereThe service was great and the place was tops....I loved every minute thereIf I may ask how do we get to apply for vacancies at meropa??Thanks in advance
Was very nice visiting the cute animals and seeing the reptiles. Was extremely hot but luckily there is a water park too. Would recommend it for anyone who wants to spend with family. Prices are extremely affordable. Great place. Keep up the good work guys!
Meropa Casino & Park is a good visit for gaming & if you want an open space for the whole family.The casino did howewer downgrade since we last visited them a few years back.The gardening is really poor at Meropa. Most of the grass was overgrown, with a lot of weeds growing on some of the pavements.When we visited the park, the main entrance was locked and we had to use the shop to enter the park.The swimming pool was, however, in great condition.The merchandising at the shops is not great and some of the shops are not well stocked.The longer grass can be due to the rainy weather, but still, this needs to be addressed.Futher the staff was very friendly and the buildings were in good condition.Would recommend for a visit.
