MD Pub & Grill Review

Located in Pretoria, South Africa, MD Pub & Grill positions itself primarily as a casino, but its patrons experience it as a pub and grill. Customer feedback offers a diverse range of opinions, highlighting both its strengths as a local hangout and significant areas for improvement, particularly concerning service and inclusivity.

The Good 🌟

For some, MD Pub & Grill is a cherished spot, described as "always a great place to stop after work or during lunch." There's a strong sense of community, with one reviewer noting, "Everybody knows everyone there," suggesting a welcoming environment for regulars. Another enthusiastic patron simply states, "The best ever you won't regret ❤️." This indicates that when the experience is positive, it's highly regarded.

Areas for Concern & Improvement ⚠️

However, a considerable portion of the feedback points to significant issues, primarily centered around service quality and staff conduct.

Service Attentiveness & Professionalism 😠

1. One frustrated customer reported "very bad service," where no one served their table, necessitating self-service at the bar, and food menus were provided but never followed up on. This led to a firm declaration of "I'm never coming back here."
2. Another review specifically called for better training for barmen, noting a lack of focus on clients. The reviewer suggested barmen should "stay focused on clients and not to be called for assistance," and criticized them for "not to hang around with his brothers the moment they walk in." This highlights a need for improved staff professionalism and a client-first approach.

Serious Allegations of Discrimination 🗣️

1. The most concerning feedback comes from a reviewer who alleges discriminatory practices. They describe a bar lady "shouting 10 pm we are closing," but crucially add, "if it was white is sitting there they we never say such thing to them." This serious accusation of racial bias demands immediate attention from the establishment's management. Such incidents can severely tarnish a place's reputation and create an unwelcoming atmosphere for certain patrons.

Final Thoughts

MD Pub & Grill appears to be a venue with a dual identity – a comfortable local for some and a source of frustration for others. While it clearly cultivates a sense of belonging for its regulars, the recurring complaints about poor service, lack of staff attentiveness, and particularly the allegation of racial discrimination are significant red flags. Potential visitors should be aware of this mixed feedback. For MD Pub & Grill, addressing these critical service and conduct issues, especially the serious claims of discrimination, would be crucial for fostering a consistently positive and inclusive environment for all patrons.