Located in Benidorm, Alicante, GALERA CAFE CASINO BENIDORM is primarily a casino that elicits diverse reactions from its visitors. Reviews highlight a notable dichotomy in customer experiences, particularly concerning the size of the venue and the quality of staff interaction. While some patrons report exceptional service and a pleasant atmosphere, others express disappointment regarding the establishment's scope and the perceived lack of helpfulness from the staff.
The perception of GALERA CAFE CASINO BENIDORM's gaming environment varies significantly among reviewers. One visitor positively noted a "nice atmosphere," contributing to an overall positive experience. However, another reviewer offered a contrasting view, describing the venue as merely "a little games room, not much of a casino." This suggests that those expecting a large, full-fledged casino might find the space somewhat limited, while others might appreciate its more intimate scale.
The most striking variance in reviews pertains to the staff and the level of customer service provided. There's a clear division between highly positive and profoundly negative encounters.
Several patrons unequivocally lauded the staff for their outstanding service and welcoming demeanor. Reviewers used terms like "Excellent staff" and "Lovely staff," indicating a high level of satisfaction with their interactions. One particularly exemplary case highlighted "Unbeatable treatment," with staff going above and beyond by even assisting a visitor with finding accommodation. Such instances led to strong recommendations and intentions to return, emphasizing a personal and helpful approach.
In stark contrast, other visitors reported deeply unsatisfactory experiences. One detailed account described a visit as a "total insanity" due to the staff's complete lack of information or guidance. This reviewer felt that no explanation was provided regarding entry procedures (like DNI requirements), the available machines, or how betting worked. The staff member was perceived as being preoccupied with ending their shift rather than assisting customers, leading to immediate payment demands for drinks and a feeling of being rushed. The reviewer dramatically stated that "a wall gave us more service" than the operator and expressed extreme disappointment that the expected "exquisite treatment with new clients" was entirely absent, vowing never to return.
GALERA CAFE CASINO BENIDORM appears to be a venue where the individual experience can fluctuate significantly based on various factors, most notably the specific staff members encountered and one's expectations of a casino. If you are seeking a smaller, more focused gaming experience and are fortunate enough to encounter the highly praised staff, your visit could be very rewarding. However, if you anticipate a large, diverse casino floor or require comprehensive guidance and attentive service for new players, it might be wise to temper your expectations, as some visitors have found the experience to be less than ideal.
Unbeatable treatment. He also helped us find accommodation. Totally recommended. We will return
We went yesterday December 15th and the truth is that I would not return again. Normally one expects a close, informative treatment, etc., but it was a total insanity. They didn't even explain the entry issue with the DNI, nor the machines they had, nor the bets, nothing at all. He was more concerned about leaving than doing his job well. He charged us for the cokes immediately with the excuse that he had a shift change without knowing if we were strong players or not. The operator (an Argentinian or from that area) did not get to the point of being unpleasant but come on, a wall gave us more service. I understood that salons galera had exquisite treatment with new clients, but we would never return.
