Salón de Juego JOKER Guide and Review

Salón de Juego JOKER, a casino establishment located in Alicante, Spain, presents a rather mixed, yet predominantly negative, impression based on recent user feedback. While the venue offers gaming facilities, the customer experience, particularly concerning staff conduct and service quality, is a recurring point of contention among patrons.

Customer Experience: A Troubling Trend 😠

A significant number of recent reviews highlight severe issues with the customer service and overall atmosphere at Salón de Juego JOKER. The consistent theme points towards a less-than-welcoming environment, largely due to staff interactions.

Staff Attitude and Disrespect

Multiple visitors have reported encountering unpleasant and disrespectful staff behavior. Isdro Garcia, for instance, described their visit as "the worst of the worst," citing disrespectful treatment and a lack of basic service, such as not being served drinks or cigars, even for customers who spent a considerable amount of money. This negative experience led them to declare they would "never return."

Another common complaint, voiced by Traficante de Ideas, concerns the aggressive manner in which staff members handle customer entry and identification checks. While acknowledging the legal requirement for ID verification, the reviewer stated they were subjected to "shouts from the moment you enter" and made to "feel like a criminal," indicating a lack of professionalism in enforcing regulations.

Service Inflexibility and Inconvenience

A notable example of poor service flexibility comes from Lord Oscuro, who previously held a 5-star opinion of the place but downgraded it to 1 star after a particular incident. They were denied the simple request to collect a bet from a machine just fifteen minutes before closing, even though another person was actively using the same machine at that moment. This unwillingness to facilitate a quick and easy procedure left the customer questioning their continued patronage.

Serious Allegations of Discrimination ⚠️

Perhaps the most disturbing feedback involves explicit accusations of discriminatory behavior. Sergio Fonseca reported a "terrible experience" with a waitress named Viviana, who was described as "very unpleasant and rude." This staff member allegedly denied entry to an "Arab friend," explicitly stating that "the site was not for everyone." This incident was unequivocally labeled as "racism at its finest," raising serious concerns about the inclusivity and ethical conduct of the establishment's personnel.

A Glimmer of Positivity ✨

Despite the overwhelming negativity, there is one notable positive review from AtomicPigglet, dating back two years. This user reported a "great" first-time experience, specifically commending a staff member named Soraya, whom they described as "very nice and a good person." This singular positive account suggests that favorable interactions are possible, though they appear to be less common or might be specific to certain individual employees.

Conclusion 🎯

In summary, Salón de Juego JOKER in Alicante faces significant challenges in its customer service and public perception. The predominant feedback points to a concerning pattern of rude, disrespectful, and unhelpful staff behavior, including very serious allegations of discrimination. While isolated positive experiences exist, they are overshadowed by numerous reports of poor treatment and inflexibility. Prospective visitors should be aware of these reported issues, and the establishment would greatly benefit from a comprehensive review of its customer service policies and staff training to foster a more welcoming and respectful environment for all patrons.