Salón de Juego JOKER in Benidorm presents a varied picture based on recent visitor feedback, revealing a establishment with both commendable aspects and significant areas for concern. Prospective patrons should be aware of the highly polarized opinions regarding their experiences here.
Many visitors have praised the friendly and welcoming staff, contributing to a pleasant atmosphere. A standout employee, Natalia, has been specifically mentioned across multiple reviews for her exceptional customer service and ability to connect with patrons. The venue is often described as a quiet and comfortable place, ideal for those looking to watch sports games and place bets in a relaxed setting.
However, the casino's reputation is significantly impacted by some very negative reports. The most serious concern involves a direct accusation of attempted prize theft, with one reviewer claiming a worker tried to "force me to pay the prize" in a deceptive manner, leading to strong accusations of the establishment being run by "thieves." This raises serious questions about the integrity of prize payouts and staff conduct.
Furthermore, criticisms extend to the management and overall professionalism. One particularly harsh review from five years ago labeled the management as "tacky" and unprofessional, suggesting a lack of proper oversight. Another practical concern raised by a visitor points to a perceived lax enforcement of rules regarding food consumption, specifically customers being allowed to eat kebabs freely within the premises, which could impact the general cleanliness and ambiance.
In summary, Salón de Juego JOKER appears to offer a comfortable and friendly environment for some, largely thanks to dedicated staff members like Natalia. Yet, the severe allegations concerning prize handling and the strong critiques of management suggest a need for significant internal review and improvement to ensure a consistently fair and professional experience for all visitors. Those considering a visit should weigh these contrasting experiences carefully.
Hello, at 3:30 at night, to get a prize, the worker of Bolivian origin tried to force me to pay the prize... fatal, fatal, are they thieves...??
My experience every time I come to the salon, they are all very friendly, but NATALIA knows how to win over the customers, quiet place perfect for watching your games and betting
All good, but why do they let some customers eat their kebabs for nothing? Thank you.
Excellent service. Very friendly, it is a pleasure to go to the salon! Very good staff, Natalia in particular!
How to give a monkey a machine gun... fatal fatal fatal... someone teach the manager how to write, although she had a very bad childhood, you are the most tacky thing I have ever seen.