Salón de juegos Luna Park ( Gandía) Guide and Review
Located in the lively city of Benidorm, Spain, Salón de juegos Luna Park (Gandía) functions primarily as a casino and gaming hall, offering a space for entertainment and chance. Customer experiences at this establishment appear to be quite varied, with strong opinions on both its positive aspects and areas requiring significant improvement, particularly concerning staff conduct.
The Gaming Experience ✨
On the positive side, some patrons have lauded Luna Park as an "excellent place to play." Reviews highlight the potential for "great prizes," which is a significant draw for any gaming venue. When service is good, it contributes to a very positive impression, with one reviewer expressing intentions to return due to excellent attention from staff.
Key Customer Feedback: A Tale of Two Services 👎
However, a recurring and dominant theme across multiple recent reviews points to inconsistencies and significant issues with staff behavior and customer service. This has led to frustration and a decline in satisfaction for several regular customers.
Concerns Regarding Staff Conduct 😠
- Inconsistent Friendliness: Multiple long-term patrons note a stark contrast in how different employees treat customers. While some staff members, like a specific Latin employee named Umberto, are praised as "super nice and friendly," others are described as unapproachable or even rude.
- Unpleasant and Blunt Interactions: Some visitors report encountering staff who are "very blunt when serving" and give the impression that they want customers to leave quickly. One specific incident details a new "dark-haired Latina with a ponytail and glasses" employee whose treatment is described as "quite unpleasant" and significantly different from other staff, leading a regular customer to cease visiting.
- Lack of Basic Courtesy: A long-standing customer expressed disappointment over staff members, particularly a "man with glasses," failing to respond to simple greetings like "good days," even after years of patronage and significant expenditure. This is perceived as a basic lack of education and professionalism.
- Perceived Decline in Professionalism: A particularly strong critique from a regular customer lamented a perceived decline in the overall professionalism and demeanor of some new staff members. This has led to concerns about the establishment's atmosphere resembling a "roadside bar" rather than a welcoming leisure spot, prompting some patrons to vow not to return.
Overall Impression and Recommendation 🤔
Salón de juegos Luna Park (Gandía) presents a mixed bag for prospective visitors. While the potential for good gaming and worthwhile prizes exists, the consistent feedback regarding poor, inconsistent, and sometimes rude staff behavior is a significant concern. For those prioritizing a welcoming atmosphere and polite service, recent reviews suggest caution.
It appears that the management would greatly benefit from reviewing and addressing staff training and customer service protocols to ensure a consistently positive experience for all patrons. The contrast between excellent and very poor service indicates that improvements in this area could significantly enhance the overall reputation and customer retention of the establishment.
I've always enjoyed going there; they treated me very well and it felt welcoming. I haven't felt comfortable since a new employee arrived, who's quite unpleasant. She's a dark-haired Latina with a ponytail and glasses. I haven't been back since she's been here. Her treatment is very different from that of the rest of the employees.
Excellent place to play, great prizes, and excellent service from the staff! We'll be back...thank you.
They are very blunt when serving and even if you spend a lot of time, they talk to you as if they wanted you to leave now, they could look at the workers' manners
I leave this review because I am a fairly regular customer, I spend a good amount of money and I don't know why only a Latin guy who is super nice and friendly, I think his name is Umberto, says hello to me and you can talk to him but then the man with glasses tells him good days and he doesn't answer you, the truth is I also work in front of the public and I think it's a shame since then another client arrives and if he greets him I don't know if it's because he's young or I don't know but hey, education comes before age I think and this has been happening to me I've been going to this place for years now and I think it's a shame that's why I'm posting this review.
As a regular customer, I am obliged to say that there are places where it is a miracle that they are open. My words addressed to the owner, you should take a walk through the facilities where we clients live, it is one thing to go to a leisure place and have a quiet time and another to see that it increasingly resembles a roadside bar.WHERE do you look for the staff? I am clearly referring to two new girls that I have been seeing since last week, their behavior fits better under a neon and sitting on a stool waiting for clients. I don't think it will come back, those details make a business lose customers and the owners don't see it.