Pause & Play Review

Located in Bilbao, Spain, Pause & Play is primarily recognized as a casino and adult entertainment venue. User reviews paint a picture of a place with both its strengths and significant areas for improvement, particularly concerning its dining services.

What to Expect 🎲

As a casino, Pause & Play appears to cater well to its primary audience. One reviewer highlighted a very positive experience, even receiving personalized service where a major sports game (Liverpool) was put on a large TV just for them, indicating a willingness to go the extra mile for customer satisfaction. Another succinct review mentioned, "Not a place for kids," which strongly reinforces its identity as an adult-oriented establishment, typical for a casino environment.

Service: A Mixed Bag 🤝 / 😠

The quality of service at Pause & Play seems to be a significant point of contention among visitors. Some have praised the staff for their attentiveness and excellent demeanor:

• One customer highly commended the service, noting that "the boy and girl who were there did not stop doing things at any time," even late in the evening. They found the staff to be "lovely" and had a "pleasant feeling" after their visits.
• The aforementioned personalized service for watching a sports game also speaks volumes about a positive service interaction.

However, other experiences describe service that is far from ideal:

• A very critical review detailed an encounter with a staff member described as a "Soviet tank" who was deemed "not polite at all" and showed a "lack of respect," neglecting basic courtesies like wishing customers "bon appetit" and simply leaving food at the bar instead of serving it properly.
• This same reviewer also observed the less-than-professional act of the staff member quickly taking leftover food from other tables.

The Restaurant Experience: Proceed with Caution 🍽️⛔

While Pause & Play functions as a casino, it also offers dining options, but these seem to be a major weakness based on user feedback. The consensus points towards a poor restaurant experience:

• One reviewer emphatically stated, "Only serves as a casino because it is a very bad restaurant."
• Complaints about the food quality were extensive, including dishes being either "very hot or very cold," and taking "a long time to prepare."
• Specific dishes received harsh criticism; the hamburger was described as "the worst I have ever had in my life," akin to "eating a pickled pickle," and the potatoes were "burnt, hard and tasteless."
• A recurring issue mentioned was the lack of table service for food, with meals simply being "left at the counter without warning."
• The only redeeming aspect of the culinary offerings, according to one review, was "the coffee."

Overall Impression 🤔

Pause & Play in Bilbao appears to be a destination primarily for those seeking a casino experience. If you are looking for entertainment and gaming, especially if you appreciate staff willing to cater to specific requests (like putting on a sports game), you might find it enjoyable. However, based on recent reviews, visitors should temper their expectations regarding the restaurant services. The dining aspect of Pause & Play seems to be a significant detractor for many, plagued by issues with both food quality and customer service.

Recommendation: Visit for the casino, but consider dining elsewhere if a quality meal is a priority.