Salón de Juego Review

Salón de Juego, primarily a casino located in Bilbao, Spain, has received a series of highly critical user reviews, consistently earning 1-star ratings. Patrons report significant issues ranging from appalling customer service to poor facility maintenance, painting a picture of a venue that falls far short of expectations for a gaming establishment.

Customer Service and Staff Professionalism 😠

One of the most frequently highlighted concerns revolves around the staff and management. Several reviews point to a troubling lack of professionalism and basic customer courtesy:

1. Unhelpful Wi-Fi Policy: A self-proclaimed regular customer expressed frustration over poor mobile network coverage and the staff's refusal to provide the Wi-Fi password, labeling it an "unprofessional stance."
2. Incompetent Bar Service: A visitor recounted an experience where a requested beer was served as "all foam," implying a lack of skill or care from the bartender. The same reviewer humorously (but critically) noted the bartender's apparent confusion between gin and tonic and anise liqueur.
3. Allegations of Worker Mistreatment: A particularly serious claim involves the new owner's alleged conduct towards employees. A reviewer stated they would no longer visit, or frequent any franchise location, after hearing from a former employee about unpaid wages and contract disputes that reportedly involved the police.
4. Rude Customer Interaction: Another review describes an instance where the owner or a manager rudely told a customer, who was watching a football game at the bar after playing, to leave if they were not actively consuming. This highlights a perceived lack of understanding of public relations and customer retention.

Facility Conditions and Basic Amenities 🤢

Beyond the human element, the physical environment of Salón de Juego also seems to be a significant drawback:

1. Poor Cleanliness: A customer reported encountering a piece of gum on a gaming machine seat and their phone getting stuck to a machine surface due to it being "dirty from some soda or drink." Such incidents suggest a serious lapse in hygiene standards.
2. Inadequate Connectivity: As mentioned, the issue of poor network coverage combined with the refusal to provide Wi-Fi access makes for a frustrating experience for those who rely on mobile connectivity.

Overall Impression

Based on the unanimous negative feedback, Salón de Juego appears to suffer from fundamental operational issues. The combination of unprofessional staff, alleged mistreatment of employees, and subpar facility cleanliness creates an unwelcoming and disappointing environment for patrons. Potential visitors should be aware of these significant concerns before considering a visit to this establishment in Bilbao.