Salón de Juego JOKERBET in Granada, Spain, operates as a casino or gaming salon. Reviews from patrons offer a somewhat conflicting view of the establishment, with recent feedback highlighting significant service issues, while older comments praise cleanliness and attentive staff.
Several visitors have lauded the establishment for its cleanliness, with one describing it as a "nice clean salon." This aspect was particularly appreciated by a reviewer who noted its importance "in a state of pandemic." The overall space and gaming machines also received positive mentions for being enjoyable and functional.
A recurring highlight in the positive reviews is the staff, particularly an employee referred to as Fina (or Fima). Patrons have consistently described her as "very qualified and competent," "fantastic," "super attentive," and "friendly." Guests felt "very well received" due to her sympathetic and attentive service, with one expressing a strong desire to "come back."
However, more recent reviews paint a less flattering picture, focusing on significant customer service shortcomings. One particularly striking incident involved a patron who spent €40 on a bet, only to be questioned by staff about displaying a ticket to receive a €0.30 Coca-Cola. This incident was described as "surreal" and left a "bad impression," leading the customer to declare it their "first and last" visit.
Another concerning review, published more recently, directly called out a waiter for "terrible service" and suggested a lack of personal hygiene, advising the staff member to "take a shower before going to work." Such comments point to potential issues with staff professionalism and presentation, which can significantly detract from the overall guest experience in a service-oriented business.
Salón de Juego JOKERBET appears to have a foundation of positive attributes, including a clean environment and capable, friendly staff members like Fina. These elements contribute to a pleasant atmosphere for some visitors. However, the more recent negative feedback suggests a decline in overall service quality or inconsistent staff performance. The incidents reported, particularly the stinginess over a small drink and the hygiene complaint, are significant concerns that can severely impact customer satisfaction and repeat business.
For those considering a visit, it seems the experience at Salón de Juego JOKERBET can be a mixed bag. While the potential for a pleasant, clean environment with attentive staff exists, prospective visitors should be aware of reported inconsistencies in service quality and professionalism. It might be worth a visit for the gaming machines and clean atmosphere, but be prepared for potentially challenging customer interactions, particularly concerning petty service requests.
Terrible service from your waiter, tell him to take a shower before going to work
What a bad impression I got. It's the first time I've been in this room. I bet him forty euros that the Córdoba wins today. I ask him for a Coca-Cola. He tells me that he showed me the ticket so I can see the amount to give it to me or not. I'll spend €40 and they look at each other for 0.30 cents. A surreal soft drink. It's the first time I've gone and the last.
A nice clean salon with very qualified and competent staff. Thank you fine for your sympathy. 🤩
Muito Obrigado fomos muito bem recebidos adoramos o espaço e as máquinas a funcionária Fima e fantástica adoramos e vamos voltar. Muito Obrigado por tudo
Good place, excellent and clean service, which in a state of pandemic is very important, and of course, super attentive and friendly, I loved it