JP Madrid Games - Calle de Preciados 32 Guide and Review
Located in the heart of Madrid, JP Madrid Games on Calle de Preciados 32 operates primarily as a casino. While the promise of games and entertainment might draw you in, recent patron experiences suggest a highly inconsistent, and often disappointing, visit.
The Overall Experience: A Gamble with Customer Service 🎲
The majority of feedback for JP Madrid Games points to significant concerns, primarily revolving around customer service, staff demeanor, and potential discriminatory practices. The general sentiment leans heavily towards dissatisfaction, with several reviews citing negative interactions as a primary reason for their low ratings.
What to Consider: Potential Downsides 👎
- Unwelcoming and Rude Staff: Numerous reviewers have highlighted issues with the staff, describing them as "unfriendly," "rude," and "unpleasant." Instances include long waits without acknowledgement, dismissive attitudes, and a lack of basic politeness even when issues are raised. One patron experienced an employee making "contemptuous" false accusations, even reportedly refusing to provide a complaint form until the police intervened.
- Discriminatory Entry Policies: A particularly troubling complaint details a patron being denied entry based on their nationality (specifically, being a "non-European citizen"), despite having funds and intention to play. This points to a potential discriminatory practice that could significantly deter international visitors.
- Service and Consistency Issues:
- Food Quality & Unkept Promises: One review mentioned a steak being poorly cooked (well-done instead of rare) with no apology provided. Additionally, claims of "free cava" advertised commercially were reportedly not honored.
- Complimentary Drinks: While some gaming establishments offer complimentary drinks to players, at least one review indicated a confrontational experience when trying to receive a drink, escalating into a significant dispute.
- Lack of Communication: Guests have reported being left to wait without guidance upon arrival, leading to initial frustration and a poor first impression.
Any Silver Linings? ✨
Amidst the predominantly negative feedback, one older review did highlight a couple of potentially positive aspects:
- Slot Machine Payouts: According to one review, the slot machines "often give out prizes," which could be a draw for those primarily interested in this form of gaming.
- Special Promotions: The same reviewer mentioned specific promotions, such as "pink, blue and white wafers with prizes inside" on May 15th, suggesting the venue does run occasional incentives. However, even this positive review implicitly suggested more could be done, like offering consistent free drinks to patrons.
Final Recommendation 🤔
Based on the consistent themes of poor customer service, reported discrimination, and operational inconsistencies, prospective visitors to JP Madrid Games - Calle de Preciados 32 should proceed with caution. While there might be opportunities for winnings on the slot machines, the overwhelming sentiment from recent reviews suggests that the overall experience, particularly concerning staff interactions and entry policies, can be a significant drawback. If you value attentive service, a welcoming atmosphere, and clear operational standards, you might want to explore other gaming establishments in Madrid.
Very unfriendly! First we waited 10min to be braught to our table also nobody told us to wait. We just stood there 🤣Than ordered the steak rear but came well done. Not even a „sorry“ for that when I told them. No cava for free as commercial said. Nope! Not again
I'm referring to the JP lounge at Preciados 32. Yesterday I was inside and I was playing. I asked for a drink as is usually the case and they would give it to you. And what was my surprise that the employee. He tells me that he has to tell me several things. He tells me that there have been Chinese clients who have complained about me for looking at them. This is absolutely false. I tell him that it is a lie and it is a slander and he continues with contemptuous voices and looks. I ask him for a complaint form and he gives me pause.Finally the police arrive, I talk to them and they give me the complaint form that I requested. I hope that this character is given a customer education class. And above all, Don't lie..
If you are not a “European citizen” they will not let you enter. The most discriminatory thing there can be. I am Argentine and I went with money and the retrogrades of the Middle Ages did not allow me to play because I do not have European citizenship. Incredible that in 2022 they do those things, they lost a client.
excellent! Slot machines often give out prizes and on May 15th they bring out pink, blue and white wafers with prizes inside but they still have to offer drinks and give away money from time to time to unemployed people.
The staff is rude and rude. Customer service leaves a lot to be desired. Knowing that there are several Codere salons, I will not return until the company decides to change these 4 specific workers. 2 from the morning shift and 2 from the night shift.