Salon de Juegos Nevada Goya Guide and Review
Salon de Juegos Nevada Goya, located in Madrid, Spain, is categorized primarily as a casino. However, based on user feedback, the establishment appears to suffer from significant operational and customer service issues, reflected in consistently low ratings.
Customer Service and Staff Conduct 😠
A recurring theme across multiple reviews highlights severe dissatisfaction with the staff and management. Visitors frequently describe the treatment as "terrible" and "pésimo" (abysmal). Specific complaints include:
- Rude and Arrogant Staff: Users reported instances of saleswomen being "a bit rude" and general staff exhibiting "cockiness" and "bad manners," making visitors feel uncomfortable, especially when dealing with change.
- Poor Management: The manager is described as a "fat man with a bad temper" who is more preoccupied with "throwing things at the shop's maids" than resolving issues. Another account mentions an "arrogant manager" who accused a customer of being violent for speaking their mind.
- Inconsistent Treatment: Some reviews suggest that staff treatment improves only "when you spend a lot of money and they see it," implying a transactional and unwelcoming attitude otherwise.
- Unprofessional Behavior: Serious allegations include managers and staff allegedly "failing to comply with their contract" by meeting clients outside the premises and engaging in intimate behavior on-site, making the environment feel "disgusting."
Atmosphere and Environment 🏚️
The general ambiance of Salon de Juegos Nevada Goya is largely depicted as unwelcoming and chaotic:
- Dark and Unpleasant: The interior is described as a "very dark place," contributing to an overall negative perception.
- Chaotic and Unregulated: One review vividly portrays the venue as resembling a "Roman market" where patrons can seemingly "buy whatever you want." This chaotic environment is further exacerbated by the presence of a "hillbilly moneylender" who reportedly lends money that is rarely repaid, adding to the disorder.
- "Strange" and Unsavory: One user found their experience "strange," even wondering about a "hidden camera with the flowers." Another shocking description likened the establishment to a "putiferio" (brothel), reflecting extreme discomfort with the observed behavior.
Gaming Experience and Winnings 🎰
For a casino, the core gaming experience also receives heavy criticism:
- Rigged Machines: Several users claim the machines are "trucadas" (rigged), stating that one "almost never wins."
- Financial Ruin: The common sentiment regarding the gaming is "ruina total en ese sitio" (total ruin in that place), implying that players consistently lose money with little chance of winning.
Overall Impression
While one user did mention winning "some money" and an initial good atmosphere, these brief positive notes are overwhelmingly overshadowed by a multitude of negative experiences. The pervasive issues with unprofessional staff conduct, an unpleasant atmosphere, and alleged rigged gaming machines paint a picture of a venue that falls far short of expectations for a reputable casino.
Based on the consistent feedback, Salon de Juegos Nevada Goya appears to be "nada recomendable" (not recommended) for those seeking a positive and fair gaming experience in Madrid.
My experience was between satisfactory and strange, satisfactory because I went with some friends and I got some money but strange because I'm still looking for the hidden camera with the flowers, I have to say that the saleswoman was a bit rude.
The place at first was very good and had a good atmosphere, but inside, when you get in, you realize that it looks like a Roman market since you can buy whatever you want, there is even a hillbilly moneylender from the village who leaves money for everyone and then no one. pay.The managers are interested, who fail to comply with their contract, leaving clients outside the premises.And the manager of the place is a fat man with a bad temper who is more in charge of throwing things at the shop's maids than of solving the constant problems that exist.
On the outside, apparently normal, on the inside, a very dark place, not recommended for both the treatment and the prizes. Cockiness, bad manners make you feel bad, especially when giving the change, the girls, one especially a short girl with glasses, a brunette
The treatment is terrible, when you spend a lot of money and they see it, they treat you a little better, they accused me of being violent, because I told them things to their face, an arrogant manager. rigged machines, you almost never win. Total ruin in that place.
When I entered I didn't know if it was a gambling establishment, a whorehouse, I found the one that changes with the manager giving the lot to a certain Alex and a fat man there, I think his name was José, but come on, I ran away because they were really disgusting.