Sportium in Madrid, primarily identified as a casino and betting establishment, has garnered a range of feedback from its visitors. While some aspects might appeal to specific patrons, the overall sentiment from recent reviews appears to be predominantly negative, raising significant concerns regarding customer service and operational integrity.
Based on recent user reviews, the customer experience at Sportium seems to be largely unsatisfactory. A significant number of patrons have reported issues ranging from alleged dishonesty in financial transactions to uncooperative staff when attempting to collect winnings or address complaints.
One recurring and alarming complaint involves alleged dishonesty in money handling. A user reported counting out âŦ30 in coins to exchange, but only received âŦ26 back (a âŦ20 bill and âŦ6 in loose coins), without the use of any counting machine. This incident, described as "scoundrels" by the reviewer, highlights a serious trust issue with the establishment's financial practices.
Another critical issue raised by a patron involved staff refusing to pay out a bet, citing a lack of available funds. Compounding this, the staff allegedly failed to provide a Claims Book upon request, instead telling the customer to return later, with conflicting information on wait times (12 or 24 hours). This inability to resolve immediate payout issues and lack of transparency regarding formal complaint procedures are major red flags for customers.
Several reviews simply state "They serve poorly" or describe the establishment as "a poor arcade for the deluded poor." These comments suggest a generally low standard of customer service and an uninviting or even exploitative atmosphere, indicating a broader issue with staff training and overall venue management.
It's worth noting that one older review (from 8 years ago) provided a moderately positive perspective, praising the "variety of bets" available and describing the place as "cozy." However, this feedback contrasts sharply with more recent and numerous negative experiences, suggesting a potential decline in service or atmosphere over time.
Sportium in Madrid appears to be a venue with significant operational and customer service challenges. The repeated complaints about financial integrity and unhelpful staff, particularly concerning payouts and official complaint mechanisms, are highly concerning. While it may offer a variety of betting options, potential visitors should be aware of the widespread negative experiences reported by other users. Proceed with caution if considering a visit to Sportium, especially for transactions involving significant amounts of money.
I ask a tall, strong guy to change some coins for me. I had counted out âŦ30 and he gives me âŦ6 loose and a âŦ20 bill without using a machine or anything. They are scoundrels.
It's Monday, October 11 at 12:15 at night, the two Sportium employees refuse because they say they don't have the money to pay me a bet. I ask for the Claims Book. They've been looking for it for about 15 minutes and it seems like they're not there. They tell me to come tomorrow. They tell me to wait 12 hours. the way they take it and then to pay they don't want to pay disastrous
