Salón de Juego JOKERBET Review

Salón de Juego JOKERBET, located in Murcia City, Spain, is primarily a casino establishment offering various gaming options. However, recent user reviews paint a concerning picture of the venue's operations and atmosphere.

Key Criticisms from Patrons 👎

User feedback highlights several significant issues, ranging from alleged operational irregularities to concerns about the general environment and customer treatment.

Staff Conduct and Service 🗣️

• Several reviewers mention "poorly educated" or unprofessional waitstaff.
• There are serious allegations of staff showing "more preference" to certain customers, specifically Spanish patrons, over foreigners.

Gaming Experience and Payouts 💰

• A recurring complaint is the "very low" percentage of prizes from the machines, with users stating they "do not give any prizes" and that it's a place to "lose all your money."
• A highly concerning incident details a user claiming they were denied immediate payment of a prize due to their nationality, while Spanish players were paid on the spot. This led to accusations of racism and discriminatory practices regarding prize distribution.

Venue Environment and Regulations 🚬 illicit activities

• Despite regulations, one review explicitly states the premises were "open all night smoking inside," indicating a potential disregard for local health ordinances.
• Even more alarmingly, there are direct accusations of "cocaine on top of the machines," pointing to serious concerns about illegal substance use within the establishment.

Allegations of Discrimination ⚠️

The most severe criticism revolves around claims of racism and unequal treatment. One user vividly describes being made to wait until the next day for a prize payout, while Spanish customers received their winnings immediately. This perceived bias extended to staff controlling entry and exit, allegedly favoring Spanish patrons while leaving others, specifically non-Spanish individuals, inside. The reviewer states, "That's racism. Everyone has to have the same right."

Summary of User Sentiment

Based on the detailed accounts, the general sentiment among some patrons is overwhelmingly negative. While a couple of reviews offer neutral or positive ratings without text, the most explicit feedback points to significant issues with customer service, fairness in gaming operations, and adherence to public health and safety standards. Potential visitors should be aware of these serious concerns raised by former patrons.