Admiral Federico Anaya Review

Located in the vibrant city of Salamanca, the Admiral Federico Anaya Casino aims to be a hub for leisure and entertainment. While some visitors have found aspects to enjoy, a significant portion of feedback highlights areas for improvement, particularly regarding customer service and operational policies.

The Upside: A Positive Experience

One reviewer praised Admiral Federico Anaya as a "leisure place with great atmosphere and treatment by the workers." This suggests that under ideal circumstances, the casino can indeed offer an enjoyable environment and positive interactions with staff.

Areas for Concern: Customer Service & Policies 😔

Despite the occasional positive note, several recurrent issues have been raised by patrons, primarily centering on staff conduct and specific operational practices:

1. Rude and Disrespectful Staff: Multiple users reported experiencing unprofessional and rude behavior from staff members. One visitor recounted being spoken to badly multiple times by a female employee, feeling that staff "think one is playing with Monopoly money" despite being a regular customer. Another described "shop assistants" speaking badly with an "aura of superiority."
2. Overbearing Surveillance: A common complaint mentioned workers being "very hard" or "always on top of you," and feeling excessively watched while playing. This intrusive monitoring can detract significantly from the relaxed atmosphere one expects in a casino.
3. Minimum Bet Policy and ID Handling: A specific issue arose concerning the roulette tables. One review stated that if you enter the roulette area with less than 50 euros, you "won't be allowed to bet." Adding to this frustration, the same reviewer claimed that staff would "stain your ID" in such situations, raising concerns about the handling of personal identification documents.

Final Thoughts

Admiral Federico Anaya Casino in Salamanca appears to have a mixed reputation. While it has the potential for a "great atmosphere" and good service as noted by one guest, the recurring complaints about staff rudeness, intrusive surveillance, and rigid/unpleasant enforcement of betting rules (including alleged improper handling of IDs) are significant drawbacks. Potential visitors should be aware of these concerns, particularly the €50 roulette minimum and the widely reported issues with staff professionalism, before planning their visit.