Bingo Casino Black And Red La Cuesta Guide and Review
Located in the vibrant city of Santa Cruz de Tenerife, Bingo Casino Black And Red La Cuesta is primarily a casino with a strong focus on bingo, offering a mix of gaming and social experiences. Based on recent customer feedback, the establishment presents a blend of appealing features and notable areas for improvement.
The Upsides: Cozy Atmosphere & Value-Added Dining 🍽️
Many visitors have highlighted the cozy and welcoming atmosphere at Bingo Casino Black And Red La Cuesta, making it a comfortable spot for an evening out. A standout feature frequently praised is the exceptional value offered through their dining options:
- Affordable Dinner Deal: Between 7:30 PM and 9:30 PM, patrons can enjoy a full dinner for just €1. This includes a main plate (which varies daily), bread, a drink, and dessert, providing excellent value for money.
- Free Breakfast: For those visiting between 9:30 AM and 10:30 AM, a complimentary breakfast is offered.
- Surprise Treats: Some visitors have even reported being offered free ice cream during their stay, adding a delightful touch to the experience.
Beyond the food, the casino also offers a variety of gaming options, including bingo, roulette, and arcade games, ensuring there's something for different preferences.
Areas for Improvement: Staff Conduct & Gaming Integrity Concerns ⚠️
While the positive aspects are notable, several reviews raise significant concerns, particularly regarding staff professionalism and the perceived fairness of the gaming environment:
- Inconsistent Staff Behavior: There are reports of some staff members, specifically mentioned as 'Estefania', exhibiting unprofessional conduct, including rude responses, poor facial expressions, and inappropriate personal activities (like socializing with a partner) while on duty.
- Allegations of Unfair Play: More serious concerns revolve around the integrity of the games. Reviewers have described:
- "Moles" or insider players: Allegations of company insiders playing games, sometimes disappearing when complaints arise, only to return later.
- Rules Violations by Employees: Claims that employees, and even supervisors, participate in games, which is reportedly against the establishment's own rules.
- Irregularities in Payouts/Draws: Reports of tickets being requested for play without corresponding money, machines not paying out, and even "rigged draws."
- Decline in Experience: Some long-standing patrons feel that recent changes in gaming forms have "ruined the room," contributing to a sense of decline and leading regular customers to seek other venues.
- Past Incidents: Mentions of "daily fights" in the living room previously going unaddressed also paint a concerning picture of the environment at times.
Employee Recognition: Both Praise and Criticism 🗣️
Customer feedback specifically names certain employees, highlighting both excellent and problematic service:
- Commended Staff:Melania, Eli, and Thalía, along with the unnamed "head of the room," have been praised for their attentive, friendly, and professional service.
- Critiqued Staff: Conversely, 'Estefania' was singled out for negative behavior and perceived unprofessionalism.
Overall Summary
Bingo Casino Black And Red La Cuesta offers a physically cozy environment with genuinely attractive dining incentives, making it a good option for those looking for value-for-money food and general entertainment. However, potential visitors should be aware of the recurring complaints regarding inconsistent staff professionalism and, more critically, serious allegations concerning the fairness and integrity of the gaming practices. The management might need to address these issues to retain its loyal customer base and attract new patrons.
Cozy place.My partner and some friends went and the truth is that I think it's a great place, if you go between 7:30 p.m. and 9:30 p.m. dinner costs €1 and the truth is that it's worth it, you eat a plate of whatever is available that day, bread, drinks and desserts, the truth is that we had a great time and if you go between 9:30 and 10:30 you get free breakfast.Also when we had been there for a while they offered us completely free ice cream.We have to thank Melania for her attention.We will return
Good afternoon, I am a fairly regular customer and I love this bingo because it has several ways to play both bingo, roulette and arcade games. The only thing that happens is that there have been several times that one of the workers responds badly to me and the boys who have come with me, making bad faces all the time and to make matters worse it seems that she brings her boyfriend to give him kisses inside the premises when he is working or on his cell phone instead of in the living room, the truth is I am very displeased with how they have treated us these weeks since we always come and spend quite a few hours in the afternoon here. The worker in question is called Estefania, she is one of the girls who are in the inner room.
I've been to this bingo about three times and I love it; Good atmosphere, cozy, delicious dinners and super friendly treatment. The head of the room is very nice and attentive, thank you ❤️
For me, it was one of the best rooms they had. As a regular customer, I will say that since yesterday they have ruined the room with the new forms of gaming...To this we must add that what was common until a few months ago were daily fights in the living room and nothing happened.Also add that although there were and are today "moles" the atmosphere could be called family 😂😂.Also add to complete and finish off that I think that to such an extent they cannot play as far as I understand and I hope I'm wrong is the employees themselves in the room...this is what I was referring to yesterday playing the employee "Y" and today as a supervisor inside...what a fabric Tweety leaves a lot to be desired and to think about since yesterday the 22nd only she was singing and we were already the regular customers singing...Whoever wants to call him a fool, go ahead and talk about daily regular customers, I don't give my opinion, I just say what the whole room says 😂😂and yes, it's better to laugh it offNow, speaking seriously, the best employees there are and thank you for your attention in these months are Eli and Thalía and formerly Nelson, who invited him to leave his workplace after certain strange things happened at the bingo and he had his back, I'll leave it... well, that's a cordial greeting without irony
A complete joke...the company's moles disappear when the system changes and there is a complaint involved, they let two and a bit or three months pass and they come back...and it's shameless when you see that they ask for tickets to play and they don't give money for those tickets...when you see that they charge the machines and they don't charge anything...when they give them rigged draws and finally it is worth highlighting when one of the bosses comes to play in the room knowing that the rules they have are that employees cannot play...let's have a full-fledged "Don Leal" bingo, keep it up, I encourage you that all the regulars are leaving