This review consolidates feedback regarding Grupo Orenes - Oficinas Centrales, a prominent casino operator located in Torrevieja, Spain. While this entity serves as the central office, user experiences frequently reflect issues observed at their various establishments, including gaming rooms and bingo halls under their management.
An analysis of recent customer feedback reveals several critical areas of dissatisfaction, predominantly highlighted by 1-star ratings from patrons and former employees.
Multiple complaints detail persistent technical malfunctions, particularly concerning screens intended for sports viewing at specific subsidiary locations (e.g., the Pool 8 room in the San Ginés industrial estate). Customers report screens being non-functional for extended periods, sometimes over a week, even after technician visits. This led to significant frustration among patrons wishing to watch events like the Champions League, UEFA, or La Liga, indicating a perceived lack of effective and timely technical support.
One in-depth review from a former employee raises serious accusations regarding the company's treatment of its workforce, specifically at their bingo halls. Concerns include:
These points suggest a potential disregard for employee well-being and ethical business practices at a management level.
A highly concerning review points to a severe lapse in responsible gaming policies. It alleges that staff at one of their establishments allowed an individual with a known gambling addiction to play without requesting identification or checking their eligibility. This raises serious questions about the company's commitment to preventing gambling-related harm and protecting vulnerable individuals, representing a significant ethical and potentially legal failing.
During the pandemic, one reviewer observed a significant disregard for health regulations at an Orenes establishment (Alfonso Decimo the Wise). Specifically, it was reported that no staff members were seen wearing masks, contrasting sharply with other venues and raising concerns about the company's adherence to public health guidelines and its commitment to customer and staff safety.
The consolidated feedback paints a picture of a company facing significant challenges across various operational aspects, from basic maintenance and customer service to profound ethical and social responsibilities. The criticisms span technical negligence, questionable employee treatment, apparent failures in responsible gaming practices, and disregard for public health guidelines. Prospective visitors or those interacting with Grupo Orenes establishments should be aware of these recurring and serious issues.
As a customer of one of your establishments where I like to watch football, the screens have been out of order for a week. Even when the technician came, he couldn't be bothered to fix it. So I have to go to another establishment to watch football, and I'm not the only one. Neither Champions League, nor UEFA, nor La Liga. What a technical service you have... We're referring to the Pool 8 room in the San Ginés industrial estate, where customers have to ask the manager what's going on? A week to repair it? And again today, no football...
As a customer of your establishment where I like to go to watch football, the screens have not been working for a week, even when the technician comes he is not even able to bother repairing it. So I have to go to another place to watch football and I'm not the only person. Neither champion, nor UEFA, nor League, what a technical service you have...
It is not a place that I like to go to, much less to lose the little I earn with so much sacrifice, I respect people who like to be there for hours.But I don't agree with many things they do in bingo, they skip many points of the hospitality agreement, both those in the kitchen and those in the dining room, they are paid a pittance in salary knowing that they are the people in charge of carrying out all the day-to-day work for an entire year, because they have the nerve to never close, since they keep it open 365 days a year.The only ones who can afford to earn excellent salaries are those at the top and they are the ones who always trample on others.I ask myself many questions:Are they really doing good management at the bingo halls?Are they making the increases as stipulated by the government and the hospitality agreement?Can you maintain a bingo giving free lunch and dinner?Or are they doing money laundering?Here I leave you these questions so you can stop and think about where you leave your money.
It's a shame the waitresses have to let a person with a gambling addiction come in to play and don't ask for their card. Great daughters, they deserve that more than waiting for a complaint because they are destroying families so that this is known. They should take this more seriously, like me, open more people. It's okay, please stop this if you have a spark of shame.
Yesterday I passed by Alfonso Decimo the Wise's orenes and not a single worker, boy or girl, was wearing a mask, a disgrace to the premises and management. It seems that the pandemic does not suit that place because others pray if they comply with the rules.