Salón de juegos ALEA MERCADO CENTRAL Review

Salón de juegos ALEA MERCADO CENTRAL is a casino, also referred to as a gaming salon, located in the vibrant city of Zaragoza, Spain. It offers a space for patrons to engage in various gaming activities, including roulette and slot machines.

Customer Experience: A Mixed Bag ⚖️

Feedback from recent visitors to Salón de juegos ALEA MERCADO CENTRAL reveals a polarizing experience. While some patrons have had positive interactions and enjoyed their time, others have expressed significant dissatisfaction, primarily concerning staff conduct and operational inconsistencies.

Positive Aspects ✨

1. Location: The salon is noted for being well-located, suggesting ease of access for visitors in Zaragoza.
2. Gaming Equipment: Despite some negative service experiences, certain reviewers have acknowledged that the gaming equipment, specifically the roulette and machines, are "good."
3. Positive Staff Interactions: Several reviewers commend specific staff members for their excellent service. Comments highlight:
   • "The girls who serve are very formal, highly recommended."
   • "The staff attends well and is always in a good mood."
   • "Unbeatable attention and excellent service by Andrés."
   These instances suggest that a portion of the team strives to provide a welcoming and professional atmosphere.

Areas for Improvement: Significant Concerns ⚠️

However, the positive feedback is notably contrasted by strong complaints regarding customer service and adherence to stated operating hours:

1. Poor Staff Conduct: A prominent criticism focuses on the "terrible attention of the employees." Patrons report feeling "badly treated" and "humiliated" for basic requests, even for water or a drink, regardless of how much money they spent. One specific employee, described as having a "Colombian accent," was singled out for being "unpleasant," not responding to questions, and reportedly closing the door "in your face" to deny entry well before the official closing time. This behavior has created a perception of disrespect and a generally "bad vibe."
2. Inconsistent Closing Hours: There are documented instances of discrepancies between the publicly advertised closing times (e.g., a sign stating until 12:00 a.m.) and the actual closing times enforced by staff. Visitors arriving shortly before the stated closing time have been told the venue would close within minutes, leading to frustration and a feeling of being misled.
3. Overall Uncomfortable Atmosphere: The cumulative effect of these issues has led some visitors to describe the overall atmosphere as "uncomfortable." One particularly strong review states, "I DO NOT RECOMMEND IT to any of my gambling friends, it's fatal! I will not return."

Conclusion 🏁

Salón de juegos ALEA MERCADO CENTRAL presents a complex picture for potential visitors. While it benefits from a good location and seemingly functional gaming equipment, the experience is significantly marred by frequent and severe complaints regarding customer service. The inconsistency in staff behavior, including reported rudeness, humiliation of patrons, and early closures, creates an unreliable and sometimes unwelcoming environment. Prospective gamblers should be aware of these potential service issues, as they appear to heavily influence the overall satisfaction of a visit to this Zaragoza casino.