Located in Zaragoza, Spain, Universo Salón De Juego Y Apuestas Deportivas Gran Via is a casino and sports betting establishment that, based on recent customer feedback, presents a highly polarizing experience. While some players might find the gaming options available, the overwhelming sentiment expressed in multiple reviews points to significant concerns regarding customer service and operational transparency.
A dominant theme across many reviews is the consistently poor and often described as "degrading" or "rude" treatment by certain staff members. Several patrons specifically mention an "older Latin lady" or "Latin girl" working in the mornings as the source of their negative experiences.
Beyond the customer service issues, one review explicitly raised doubts about the fairness of the gaming machines. After a significant loss, a customer questioned whether the machines were "rigged" (trucadas) to avoid paying out, to which the employee allegedly responded that she "didn't know." Such comments, regardless of their factual basis, can significantly erode player trust in a casino environment.
Another older review highlighted an "inadmissible" incident at the roulette table where a staff member's declaration about the outcome ("it's not going to get any worse") proved false, leading to further losses for the player. This contributes to the overall impression of a lack of clear and honest communication during games.
It's important to note that not all feedback is negative. One review stands in stark contrast, praising "Excellent attention and advice from the hosts!!!" and recommending the venue for sports betting and games of chance. This singular positive comment suggests that the experience might vary greatly depending on the specific staff members encountered or perhaps the time of day, but it remains a clear exception to the prevalent complaints.
Universo Salón De Juego Y Apuestas Deportivas Gran Via appears to be a place with a concerning discrepancy in customer experience. While it offers gaming and sports betting, the recurring and severe complaints about staff behavior, particularly regarding a specific employee, overshadow any potential positives. Players considering a visit should be aware of the strong possibility of encountering unhelpful or even hostile customer service, and be mindful of the expressed concerns regarding game transparency. For an enjoyable and welcoming gaming experience, it might be advisable to approach this establishment with caution or seek alternatives.
2 days ago I was in this room and I left 1400 euros in the machines. The next day I went and the treatment that the older Latin lady gave me was degrading and very rude, although she is an older person with little empathy for young people, I lost verbal control and I told her that if she treated clients like that that they left large amounts of money and she responded that she was not the owner and she didn't care that her treatment was what it was and that if I didn't like it, don't be any more. I responded that I had gone to see if I could recover any of the money lost the day before and he told me that that was not his problem, he would call an inspector to check the machines and I responded. Maybe the machines are rigged and she tells me that she didn't know. Anyway, after spending 1,400 euros, they treat me badly and on top of that it leaves me with doubts that the machines were rigged so I wouldn't pay. Here in my life I return more when in this room they pay this lady her salary with the money of us players. I don't understand how the owners have employees who, apart from questioning the transparency of the establishment, treat the people who go to play there badly. When I left the room, a person who was inside and had heard everything approached me and told me that this lady usually makes trouble for players who spend a lot of money and prohibits them from entering to play on the day she works. Logically, I responded that my money is mine and I spend it on what I want and not her and that the owner of the salon was losing money with this employee.
The treatment was regrettable for the girl. Specifically the Latin girl who is there in the mornings during the week. I do not plan to return since once I finished betting he told me that I cannot be on the site. I haven't even had time to think about adding more... It is clear that she is an employee who is not interested in good customer treatment and who does not look after the good of the site.
Horrible experience with the morning worker who is Latina, I was playing, I lost money, I was thinking about whether to put in more or not and she was practically kicking me out for charging my phone. He started talking badly to me just for having gone 1 game without betting.He kicked me out and I didn't speak ill.I don't recommend it.
Regrettable. The lady speaking on the roulette wheel clearly said and I quote "it's not going to get any worse" it did get worse because before it had come out on the 7th and came out on the 22nd. Inadmissible.
Excellent attention and advice from the hosts!!! Recommended when making sports bets and games of chance!!!