Located in Zaragoza, Spain, Universo Salón De Juego Y Apuestas Deportivas Unceta operates primarily as a casino and gaming establishment. User feedback presents a largely critical view of the venue, highlighting significant concerns regarding staff conduct, security procedures, and the overall customer experience.
While the majority of reviews lean negative, one user, Jairo Velasco, offered a strong positive assessment. This reviewer praised the salon for its "good variety" of games and a generally "good atmosphere." A particular highlight was the staff member named Alba, who was described as always having a smile, being very friendly, and sympathetic. Such positive interactions reportedly make the venue a pleasant place to visit frequently for some patrons.
The bulk of user feedback points to several recurring and serious issues that detract significantly from the experience at Universo Salón De Juego Y Apuestas Deportivas Unceta:
This is arguably the most prominent area of concern. Multiple reviews describe staff as rude, arrogant, and providing "disastrous" service. Specific instances include:
One review expressed strong frustration regarding frequent and intrusive security checks. Patrons reported being searched and identified by police during games (e.g., bingo), even after having already presented identification at the entrance. This inconsistent and repetitive process was a major annoyance for some, suggesting a lack of streamlined or consistent security protocols.
A common sentiment among critical reviewers is the feeling that patrons "will never win even 20% of what you play." This, combined with the alleged withholding of small change, contributes to a perception of unfairness in payouts.
Beyond specific incidents, the cumulative effect of the above issues leads to an overall negative customer experience. Terms like "embarrassing to go," "shameful service," and "will not return" frequently appear in critical feedback, indicating a significant dissatisfaction with the venue's operational standards.
While Universo Salón De Juego Y Apuestas Deportivas Unceta offers a variety of games and has individual staff members like Alba who are highly regarded, the consistent and severe criticisms regarding general staff conduct, alleged payout irregularities, and intrusive security checks present a challenging picture. Potential visitors should be aware of these significant concerns before choosing to frequent this establishment in Zaragoza.
I have been living next door for years and I go from time to time, except for Alba and a couple of others, disastrous. You will never win even 20% of what you play. And today, a new girl and a boy are going to get paid and they keep 70 cent why yes, once, the second time it was another 40 or so, we feel and round it down... in 20 minutes they have stolen 1 euro or so from me.. you tell them and they laugh and they don't It's normal..hahaha!!but to flirt with clients yes...it's embarrassing to go...and the thing about the secrets to register every day is unbearable...I don't recommend it to anyone.the service is the same as the machine that cnts to the reviews.shameful.
I don't like that I'm playing bingo and the police come to search me and identify me if I've already identified myself at the entrance. It only happens when certain staff are working, I'm sick to death.
Waitress if you can call it that.Saturday night rude without presence to be towards the public and it would be better to be in the para because many people do not go for that person.... Alexandra.... Arrogant and there are more qualified people for that job... I will not return to those games more... From 1 to 10... I would give it a ZEROOOOOI
Game room with a lot of variety, good atmosphere, as always, they are very friendly, in Espacio Alba with a smile and is always very friendly, people like that make it pleasant to go often.
I was there last Sunday watching Formula 1 and it was very bad. 2 televisions with Huesca, one with nothing and they put on the race because they told them so and when the race had started and the offer for the beers that they put on the ticket of 5 for 4€ was nothing at all. I had 2 rounds to see if it was only the first one that they put 4 instead of 5 and in the second round it might go from the third beer to the fifth. I know that even if it is 4 it is cheap but it was very bad. The waitress was very rude and very bad service. She is a thin blonde with short hair. I will not go again.