Located in Rheinfelden, a town close to Basel, Switzerland, MAGIC Spielhalle Number One is a casino primarily offering slot machines and other gaming entertainment. However, a consistent pattern of negative feedback from recent visitors paints a concerning picture, highlighting significant shortcomings in various aspects of the establishment. The overall sentiment suggests a sharp decline in quality, service, and the general patron experience, making it a place many visitors regret choosing.
One of the most frequently voiced complaints from patrons revolves around the exceptionally poor payout rates of the slot machines. Multiple visitors have expressed deep frustration, noting that winnings are incredibly rare and that the machines appear to be intentionally configured for minimal returns. One distressed customer reported losing a substantial €1200 within just two days, feeling that the machines were not designed to offer even a 50% win rate. This perceived lack of fairness and transparency regarding win potential is a critical detractor for any gaming establishment.
The attitude and performance of the staff at MAGIC Spielhalle Number One consistently draw negative comments. Visitors describe the personnel as unfriendly, "snotty," and generally unhelpful. This lack of courteous and professional service significantly contributes to a negative and unwelcoming atmosphere, leading many to vow they will not return. Observations also include patrons seemingly occupying multiple machines simultaneously, an issue that, combined with unhelpful staff, suggests a lack of adequate oversight or a customer-centric management approach.
Beyond the gaming floor itself, the general upkeep of the establishment has drawn sharp criticism. Reviews detail a disheartening lack of cleanliness and proper maintenance throughout the venue:
This apparent disregard for basic hygiene and facility maintenance indicates a significant oversight in ensuring customer comfort and a pleasant visiting experience.
Unlike some competing establishments, MAGIC Spielhalle Number One charges for most beverages, with only mineral water being offered free of charge. All other drinks incur an additional cost of €1. While this might seem like a minor detail, it adds to the overall perception of poor value for money, especially when compounded by the reported low win rates and the generally disappointing environment.
What was once described by some as "a great place to relax" has reportedly deteriorated significantly. Current visitor experiences are marked by low payouts, uninviting staff, and unsanitary conditions. Many patrons report leaving feeling profoundly disappointed after even a short visit, echoing the sentiment that the establishment has unfortunately fallen far from grace.
Recommendation: Based on the overwhelming negative feedback concerning machine fairness, staff demeanor, and basic hygiene, potential visitors seeking a positive casino or gaming experience in the Basel/Rheinfelden area are strongly advised to exercise caution and consider alternative venues. The current state of MAGIC Spielhalle Number One appears to offer little in the way of enjoyable or rewarding entertainment.
Dear ladies and gentlemen, dMy name is Gasan KhanapievI live in Rheinfelden (Baden)on the night of Wednesday April 19th, 2023 to Thursday April 20th, 2023 visited the arcade, which is located at Ochsenmatt 1179618 RheinfeldenIn this arcade I lost €1200 in two days, this figure is a very large sum for me. The slot machines were not designed to win at least 50%. Please explain how this can be. There should have been at least some winnings from that €1200. This is a very serious violation. I'll keep complaining. I ask you to clarify this, thank you very much!With kind regardsGasan
Used to be a great place to relax.Meanwhile unfriendly staff.Glasses not dirty but dirty - all glasses had lip prints around the entire edge. Two dart machines - one has been completely broken for at least half a year, the second is playable but more mistakes than anything else...... Tables and chairs are sticky and dirty.We used to enjoy being there..... Went back after an hour very disappointed!!!! What a shame!!!!
Each person uses 2 machines and more unfriendly, snotty staff. I won't go there anymoreS from Rheinfelden
Rarely win.All drinks (except mineral water) costIn contrast to the competition (e.g. Joker), 1 euro.
