This review summarizes user experiences at MAGIC Spiellhalle Number One, an establishment located on Wiesentalstraße in Lörrach, Germany. While the prompt identifies it as being in Basel city, Switzerland, its official location is Lörrach, which is very close to the Swiss border city of Basel, leading to potential geographical association.
The establishment operates primarily as a gaming hall, often referred to as a "casino" or "Spielothek" by users. It features slot machines and similar electronic gaming devices, catering to patrons interested in this form of entertainment.
Based on recent user feedback, the overall sentiment regarding MAGIC Spiellhalle Number One is largely negative, with the majority of reviews reflecting significant dissatisfaction. Common themes in the complaints include issues with machine functionality, staff professionalism, and the overall gaming experience.
Several users have reported considerable frustration with the gaming machines. One visitor described a situation where, during two hours of play, only approximately 20 minutes constituted actual gameplay, with the remaining time consumed by frequent "breaks" and "blocked machines." Such interruptions severely detract from the intended gaming experience and are a significant source of user disappointment.
A highly prevalent and critical complaint revolves around the demeanor and professionalism of the staff. Multiple reviews detail interactions characterized by rudeness, unhelpfulness, and a lack of basic courtesy. Specific instances mentioned by patrons include:
These negative interactions have led affected users to express a strong reluctance to return and to actively advise their relatives and friends to avoid the establishment due to the perceived decline in politeness and customer service.
While the inherent nature of casino gaming involves a chance of losing, some users have voiced direct dissatisfaction with their gaming outcomes. One review explicitly stated losing "all my money because of these dirty machines." Another patron, despite not being a regular gambler, noted that they had "won nothing yet," although they did find the atmosphere conducive to "switching off." However, this single slightly less negative comment is largely overshadowed by the more severe complaints regarding machine and staff issues.
Given the consistent and severe complaints regarding machine reliability and, more critically, the repeated instances of unprofessional and rude behavior from the staff, potential visitors are strongly advised to exercise caution. For individuals seeking a positive, respectful, and smoothly functioning gaming environment, the accumulated negative feedback suggests that MAGIC Spiellhalle Number One may not meet expectations. As one user, Rafał Laskowski, emphatically put it: "I advise you to avoid this casino!!!!"
Machines blocked. Break after break... I played for 2 hours, 20 minutes of gameplay, the rest were breaks... Is this normal? I don't recommend it. I advise you to avoid this casino!!!!
I wanted to play and was in a good mood. As soon as I entered the casino, the staff took out their bad mood on me. I haven't played for years. I asked nicely how it works with the card and the employee told me if I was too stupid. I should have filed a report but I don't want to let it go to the same level as the employee. I will never go in there again and tell my relatives and friends that politeness has been lost there.
I'm not a gamer, but umI like to go there to switch offthere. Friendly staff, well-kept atmosphere, but I haven't won anything yet!But you can switch off.Well, for 20 euros you can'tLots of desire...
Very rude staff (RANJAN)He gives the impression that he is the owner of the store.
