PLAY POINT Spielhalle Guide and Review

Located in the vibrant city of Basel, Switzerland, PLAY POINT Spielhalle positions itself as a casino where patrons can try their luck. Reviews from recent visitors offer a rather polarized view, highlighting both commendable aspects and significant drawbacks.

Positive Highlights ✨

Several visitors have praised specific elements of PLAY POINT Spielhalle, contributing to a welcoming atmosphere for some:

• Friendly Staff: A recurring positive theme is the general friendliness and amiability of the staff. Many reviewers describe the personnel as "very friendly" and "super sympa," which significantly enhances the visitor experience for those who encounter them.
• Cleanliness: The establishment has been noted for its upkeep, with one reviewer specifically mentioning it as "very clean." This contributes to a comfortable environment for gaming.
• General Positive Vibe: Despite some strong criticisms, a few patrons have simply described it as a "Great Casino" or a "friendly place," suggesting that for some, the overall experience is positive.

Areas for Improvement ⚠️

However, the feedback also points to considerable issues that potential visitors should be aware of:

1. Problematic Staff Member: The most prominent negative feedback centers around a specific, older female staff member. Multiple reviews describe her as "very mean and aggressive," "doesn't respect customers," and simply "mean." This consistent criticism suggests a significant issue with customer service from this individual, unfortunately overshadowing the positive experiences with other team members.
2. Payout Concerns: One highly critical review explicitly labels the casino as "the scam of the century," claiming that "the machines don't pay at all." While this is a strong, singular claim, it raises concerns about the fairness of the gaming experience, which is paramount in any casino.

In summary, PLAY POINT Spielhalle presents a dichotomous experience. While some patrons appreciate the general friendliness of the team and the cleanliness of the venue, severe and consistent complaints about a particular staff member and serious allegations regarding machine payouts cannot be overlooked. Visitors looking to try their luck here might find a welcoming atmosphere from most staff, but should be prepared for potential customer service issues and manage expectations regarding winnings.