Grand Casino Baden Guide and Review
Grand Casino Baden, located in Schaffhausen, Switzerland, presents a multifaceted experience, blending opulent aesthetics and culinary excellence with occasional service inconsistencies and significant concerns regarding its gaming integrity. User reviews paint a picture of a venue that excels in atmosphere and dining, yet faces sharp criticism on its core casino offerings and certain staff interactions.
Ambience, Service & Culinary Delights â¨
Many visitors laud Grand Casino Baden for its striking beauty, both inside and out. The general consensus highlights an "ambience and service [that] are super, really 100%." The staff, particularly within the dining areas, often receives praise for being "exceptional" and "very honest." One reviewer specifically commended a waiter for proactively changing a plate due to a wine ingredient, showcasing attentiveness and care.
The culinary offerings are a significant draw, with patrons consistently raving about the food quality and variety. Comments such as "Delicious food" and "Love the food" are common. The restaurant provides "lots of varieties for food and vegetarian option," making it inclusive for diverse dietary preferences. Specific dishes like "fresh and crisp" salads with shaved carrots and beets, and "Wienerschnitzel with fries," have been singled out as favorites. The presence of a "nice bar and lounge as well" further enhances the dining and social experience.
Concerns and Criticisms: Gaming Fairness & Service Hiccups đ˛
Despite the high praise for its non-gaming aspects, Grand Casino Baden faces serious allegations concerning its primary function: the casino. One particularly scathing review warns, "DO NOT GO! Completely rigged card machines for dealing at the tables. We were there for 1 hour and we all only won 2 hands." This accusation of unfairness is a significant red flag for a casino and directly contradicts the expectation of fair play inherent in such establishments.
Moreover, some visitors have reported issues with staff professionalism outside the main dining areas. One group expressed dismay at a "very arrogant" and "unprofessional" staff member who refused to allow them to have only drinks on a specific terrace, redirecting them to a distant park area not affiliated with the casino. This incident highlights a perceived "discrimination" against guests who simply wish to enjoy a drink, leading to strong disappointment and a vow "never again in the Casino Baden restaurant" for that group.
Overall Impression
Grand Casino Baden offers a visually appealing and gastronomically satisfying experience, making it a potentially excellent choice for those primarily interested in dining in a luxurious setting. However, prospective visitors, especially those keen on gambling, should be aware of the serious claims regarding the fairness of the gaming machines. Additionally, service quality can reportedly vary, with some guests experiencing less-than-professional interactions.
If you're seeking a beautiful venue for a high-quality meal and drinks, Grand Casino Baden might fit the bill. However, for a complete and unreserved casino experience, the mixed reviews suggest approaching with caution.
Ambience and service are super. Really 100%. There are lots of varieties for food and vegetarian option. The waiter is also very honest as she requested to change my plate because it had wine. Will definitely recommend it. Not to mention the rainbow in front of the main gate
Beautiful inside and out. Delicious food paired with exceptional service. Salad is fresh and crisp with shaved carrots and beets. The Wienerschnitzel with fries is my favorite.The restaurant has a nice bar and lounge as well.
DO NOT GO! Completely rigged card machines for dealing at the tables. We were there for 1 hour and we all only won 2 hands.
There were 5 of us in the group. We all wanted to drink cocktails or some other drink. A lady who worked there, welcomed us very arrogantly ( without smile) and said that we cannot drink on that terrace, we can only eat. And she said that we can have a drink on the other terrace. That second terrace is about 100 m away, in the middle of the park, and is not part of the Baden Casino terrace. The lady was very unprofessional. She behaved the same way with the guests in front of us, who also wanted to drink.Since when do you discriminate guests who want to have just a drink?That doesn't exist anywhere, not even in more expensive and luxurious restaurants! Shame, never again in the Casino Baden restaurant.