Located in Pfäffikon SZ, Switzerland, JackPots Online-Casino positions itself as a licensed online gaming platform. However, a deep dive into recent user reviews reveals a polarized experience, with a significant lean towards negative feedback concerning various operational aspects.
While most reviews are critical, one user highlighted several strong points that might appeal to some players:
The majority of user feedback points to serious issues, primarily centered around player profitability, customer support, and account management:
JackPots Online-Casino, while seemingly offering a good range of games and competitive bonuses, appears to struggle significantly with core aspects of online casino operation: ensuring fair play (or at least perceived fairness in winnings), robust and responsive customer support, and transparent account management. The recurring themes of low win rates, missing funds, arbitrary account suspensions, and unhelpful support indicate substantial areas for improvement. Prospective players should proceed with caution and be aware of these reported issues.
The casino is licensed, but I can't recommend the platform. I've never won as little as I have here. Today I lost 100 francs without winning a single thing. That's never happened to me anywhere else! JackPots is over for me.Addendum: The answer—probably a standardized one—is ridiculous. I mentioned myself that Jackpots is licensed. And I wrote that this casino is over for me. So, wishing me continued fun is misplaced.
Terrible service and customer support. I wanted to play again after a few years, I was blocked by support and was sent a cease and desist letter that I had to sign. There are no reasons for this behavior on the part of Jackpots.ch. The deletion of the data is refused.
Jackpot.ch banned me from the casino permanently because they judged that my bank account balance was not high enough. I explained to them that I have never set foot in a casino and that I only wanted to take advantage of the welcome bonus but they didn't want to know anything... I received standard emails in response, the team including "N. Kessler" are really incompetent, avoid this site if you don't want to have problems!!!
Jackpots.ch offers a wide selection of slot games, which I really like. The website is okay, but the user-friendliness could be improved a bit. The numerous deposit options as well as the fast and smooth deposits and withdrawals should be positively highlighted. The customer service is friendly and helpful. I think it's particularly good that jackpots.ch offers more bonus promotions than the competition. Overall, my first choice for online gaming in Switzerland.
Money in my account simply disappeared. And support can't help either because it's a bot.