MERKUR Casino - Aberdeen, located in the vibrant city of Aberdeen, United Kingdom, serves as a local hub for casino entertainment. Customer feedback on this establishment presents a mixed bag of experiences, highlighting both areas of enjoyment and significant concerns.
Several patrons have found appealing aspects to MERKUR Casino, particularly regarding its overall ambiance and service quality.
Some visitors describe the casino as a "nice place to be" with a "very good vibe," creating an enjoyable environment for gambling. The atmosphere has been noted for making the experience feel engaging and positive.
A few reviews specifically praise the "amazing" customer service and "friendly staff with good service." This suggests that some interactions with the casino's team are positive and welcoming, contributing to a pleasant visit.
The casino reportedly offers a "large selection of games," providing variety for different preferences. Additionally, the availability of "good beer" has been a notable positive for some patrons, enhancing their overall experience.
However, the casino faces considerable criticism, predominantly regarding slot machine payouts and handling of customer issues.
A significant point of contention revolves around the perceived difficulty of winning on slot machines. One user described it as the "worst" casino they've ever seen, reporting never winning over four years and losing a substantial amount (£800) with minimal bonuses. This patron explicitly states that machines "take money very easy whit 0 winn" and expressed a belief that it's "impossible to winn there," strongly advising others not to play slots at this location.
Another alarming complaint details an incident involving a faulty machine where money was input but not registered. The customer, a regular, reported being "accused of lying" by the management team instead of receiving assistance. Despite the issue being clearly with the machine, the management "didn’t even bother to apologize" and laid blame on the customer. This experience led to the patron labeling it the "worst casino experience" they'd ever had.
MERKUR Casino - Aberdeen appears to offer a generally welcoming environment with a decent selection of games and some positive staff interactions, as highlighted by satisfied customers. However, the severe negative feedback regarding the perceived payout rates of slot machines and, more critically, the handling of customer disputes involving faulty equipment and allegations of dishonesty, casts a significant shadow. Prospective visitors, particularly those interested in slot play, should be aware of these strong and recent concerns from fellow players about the gaming experience and customer support.
This casino it's the worst I ever see play slots mashine for 4 year and never winn last night lost 800£ on 50 pence and I only got 4 bonuses whit very small fee very very bad i don't recommend anyone to go there and play mashine take money very easy whit 0 winn I hop someone see this masaje and go to checking this casino to see it's impossible to winn there
As a regular customer, I was extremely disappointed today when they accused me of lying about the money and their faulty machines. Despite it being their mistake, the management team didn’t even bother to apologize. I put my money into the machine, but when it didn’t display, I reported it to their team. Instead of addressing the issue, they claimed I was at fault and lying, even though the problem was clearly with their machine. This is by far the worst casino experience I’ve ever had.
Nice place to be.... customer service is amazing and their rules are goodVery welcoming
I really had an enjoyable time here The casino good has a very good vibe and feels like gambling on ❤️
