Admiral Casino in Smethwick, United Kingdom, which the provided data states is located near Coventry city, operates as a casino aiming to provide entertainment and gaming opportunities. User reviews paint a contrasting picture of the establishment, highlighting both commendable aspects and significant areas for improvement.
Several patrons have praised specific aspects of their visits. The casino is noted for offering free drinks and snacks, with some reviews also mentioning the availability of hot food. The facilities are generally described as "brilliant" and the games as "fun." One reviewer also positively mentioned "Kwik Tan" as "amazing" with "fun and welcoming" customer service, suggesting it’s either an on-site service or an experience closely associated with the venue.
A recurring positive theme centers around certain staff members. Individuals like Martina and Savana have been specifically lauded for their great communication skills, friendliness, and attentive service, including providing snacks and drinks. One reviewer felt "very safe and comfortable" due to their care, even crediting Martina with bringing "good luck." Overall, customer service, when positive, has been described as "brilliant" and "welcoming," contributing to "amazing experiences."
Despite the positive feedback, the casino faces notable criticisms, primarily regarding its advertised operating hours and staff conduct.
A significant complaint points to false advertisement regarding the casino's 24-hour operation. Despite signage indicating it's "Open 24hrs," the venue is reported to be closed from approximately 6:30 am to 10:45 am daily. This discrepancy has led to frustration and calls for reporting the establishment for misleading information.
More severe criticisms involve staff behavior. One user reported being recorded on video by staff without permission, accompanied by "bad behavior." Another review details a highly negative experience with "horrible" and "very rude" customer service, specifically calling out a supervisor named Danny for allegedly making "racist comments" and treating customers differently based on the amount of money they wager ("If you put £10 to slot machine, not £200 in his eyes you are not customer."). Such accounts suggest serious issues with professionalism and equitable treatment of all patrons.
Admiral Casino in Smethwick presents a paradoxical experience. While some visitors enjoy a high level of hospitality, generous amenities, and feel well-cared for by attentive staff, others encounter significant issues ranging from deceptive opening hours to highly concerning instances of staff misconduct, including privacy breaches, rudeness, and alleged discrimination. Prospective visitors should be aware of these contrasting experiences, acknowledging the potential for both a pleasant gaming session and frustrating customer service issues.
This place advertises itself as open 24hrs every day which is incorrect as its closed from around 6:30am till 10:45am. False advertisement and should be reported. Its is not open 24hrs to the public even though the shipe window says Open 24hrs
I had attended this venue tonight and can say that Martina and Savana had great communication skills and where very friendly and I felt very safe and comfortable as the young beautiful ladies had really taken care of me by providing snacks and drinks, I surely would reccomend everytone to attend this venue and have Savana and Martina at their service with a possitive and very friendly approach alongside a place where you have a very high chance of wining money within this venue as Martina really does give me some good luck :) my favourat lady Martina is just an amazing staff and love to come here when she is working :) .... To be continued ....
Amazing place, Brilliant Customer Service, amazing experiences every time I go in, The games are fun and facilities are brilliant. Free drinks & snacks and hot food available.Kwik Tan is amazing and the Customer Service is always fun and welcoming.
The staff recorded a video from me without any permission and also bad behavior.
The place its not that bad...but the customer service...OMG...they horrible, they very rude. Specially supervisor Danny, makes some rasist comments to customers. If you put £10 to slot machine, not £200 in his eyes you are not customer. The worst, worst people ever...