Admiral Casino: St Helens Guide and Review
Admiral Casino: St Helens, located in Blackpool, United Kingdom, is a gaming establishment that elicits a mix of feedback from its patrons. While many appreciate its amenities and a significant portion of its staff, specific incidents of unprofessional conduct highlight areas needing attention for a consistently positive customer experience.
The Positives ✨
Many visitors frequently praise Admiral Casino: St Helens for several key aspects:
- Welcoming and Attentive Staff: A common theme among positive reviews is the staff's welcoming nature. Customers often report that employees are "very friendly," "attentive," and contribute to a "great gaming experience." Complimentary refreshments, such as tea, coffee, or cold drinks, are frequently offered upon arrival, adding to the hospitable atmosphere. ☕
- Clean and Well-Maintained Environment: The casino consistently receives commendations for its cleanliness. Patrons describe the venue as "nice and clean," which is crucial for a comfortable and enjoyable visit. 🧼
- Good Gaming Selection: For those looking to enjoy their favourite games, the casino offers a "good choice of fruit machines," providing variety for enthusiasts. 🎲
Areas for Improvement and Concerns ⚠️
Despite the positive aspects, there are notable concerns regarding staff professionalism and conduct that have negatively impacted some patrons' experiences:
- Inconsistent Staff Professionalism: While many staff members are lauded for their friendliness, a few isolated incidents suggest a lack of consistent training or adherence to customer service standards. This can lead to a jarring experience for patrons used to the usual welcoming environment.
- Handling of Reserved Machines: One reviewer reported feeling "spoken to like a child" by an employee with "shortish dark hair and glasses" regarding a reserved machine. Despite the previous patron having vacated the machine for several minutes, the employee reacted in a "really nasty manner" when the reviewer attempted to use it. This incident underscores a need for clearer policies on machine reservation and improved staff communication.
- Unsolicited Advice on Payouts: Perhaps more concerning is an account of a staff member allegedly telling a regular customer "not to play certain machines because they have paid out." This perceived interference in gameplay or provision of potentially misleading advice raises serious questions about fairness and transparency, prompting one reviewer to report the incident to head office.
Specific Incidents Highlighted by Users:
Overall Impression and Recommendation ⚖️
Admiral Casino: St Helens presents itself as a generally clean and inviting arcade with a decent selection of fruit machines and a commendable offering of complimentary refreshments. Many patrons have enjoyed their visits due to the largely friendly and attentive staff. However, the serious nature of the negative incidents reported – particularly those concerning staff conduct around machine etiquette and advising on payouts – suggests a vital need for enhanced staff training and oversight. For a consistently positive experience, Admiral Casino: St Helens must ensure all employees uphold the high standards of professionalism and customer service that many of their colleagues already demonstrate. Addressing these issues would solidify its reputation as a highly recommendable gaming destination.
Will probably not visit here again after being spoken to like a child by an employee who thinks she is entitled.A patron next to me sat at a machine for 20 minutes with a RESERVED sign on the machine and she was on her phone and not playing, she then hot up and left saying goodbye to the staff. I went to the machine after about 5 minutes of mo one there, and the sign still displayed. The employee with shortish dark hair and glasses jumped on me, THAT is reserved..... I said the lady left and said goodbye to everybody. She said you cannot sit there and DO NOT move that sign without asking us... but in a really nasty manner. I said, "Excuse me," but she had left... she them asked her co-worker.. can he sit there ?? And then another customer said I agree with him. If somebody leaves a machine and doesn't say I'm returning, then it should be made available again.... the other employee said to me yes, go ahead...I did not appreciate being spoken to with that manner, and I have frequented this location many times, and usually, the staff are very welcoming.. she needs training
Visited today really nice arcade staff very friendly. Get a drink on arrival tea coffee or cold drink very clean and good choice of fruit machines
Staff are very welcoming plenty of refreshments offered great gaming experience would highly recommend
I have just witnessed a member of staff telling a regular customer (Lesley) not to play certain machines because they have paid out disgusting avoid the place I have reported to head office.