Genting Casino Wirral Review

Genting Casino Wirral, located in Blackpool, United Kingdom, offers a varied experience for its patrons. While some visitors have praised its friendly staff and clean environment, others have raised significant concerns regarding table game availability, management responsiveness, and overall safety during their visits.

👍 The Positives: Friendly Staff and Clean Facilities

For many, the casino's strengths lie in its human element and upkeep:

1. Customer Service: Several reviewers consistently highlight the friendliness and courtesy of the staff. First-time visitors have reported feeling welcomed, with specific individuals like Maria and Joanne receiving commendation for their service. Even critical reviews acknowledge that "some of the staff are decent."
2. Atmosphere and Cleanliness: The casino is described as having a "nice atmosphere" by some, contributing to an enjoyable few hours. Importantly, the cleanliness of the facilities, including the toilets, is positively noted, enhancing the comfort of a visit.
3. Improved Dining: Although past reviews indicated issues with slow food service and staff disinterest, a recent update confirms that the restaurant service has "improved dramatically" and is now recommendable, suggesting positive changes in this area.

⚠️ Areas for Improvement: Table Games, Safety, and Management Oversight

Despite the positives, a number of significant issues have been consistently reported, particularly concerning the core casino experience and patron safety:

1. Limited Live Table Games: A frequent disappointment for many is the scarcity of active live dealer tables. Reviewers note that "real roulette / blackjack tables are empty 90% of the time," with only one or very few tables (e.g., 3-card poker) open, even when staff are present. This suggests the casino primarily caters to those interested in slots or digital roulette.
2. Safety and Professionalism Concerns:
   • Unruly Patrons: The casino can reportedly become "quite rowdy in the evenings." One alarming account describes witnessing a customer throwing pint glasses and food that hit other patrons, with management and staff failing to intervene. The situation was only resolved by another patron stepping in.
   • Lax Security Oversight: Incidents, such as a police arrest involving six officers pinning someone to the floor, have occurred, with staff and management reportedly "clueless it was happening" beyond the door staff.
   • Unwanted Solicitations and Theft: Visitors have been approached by individuals offering to sell "iPhones and other swag gear" during play. Additionally, instances of theft, such as someone stealing a ticket from a machine and cashing it out, have been witnessed, with management again reportedly doing "nothing."
   These reports highlight significant perceived lapses in security and management's handling of disruptive or illicit activities.
3. Management Responsiveness: A common thread in negative feedback is the apparent lack of proactive or effective response from management to serious situations, ranging from violent customer behavior to petty theft and unsolicited sales. This raises questions about the establishment's overall professionalism and commitment to patron safety.

Who Should Visit?

Genting Casino Wirral seems most suitable for individuals who primarily enjoy slot machines or digital roulette, especially during quieter periods when the friendly staff and clean environment can be fully appreciated. However, those seeking an active and diverse live dealer table game experience, or who prioritize stringent safety protocols and visible, proactive management in response to incidents, may find this casino falls short of expectations.

Prospective visitors are encouraged to consider these varied experiences, weighing the positive aspects of customer service and cleanliness against the reported concerns regarding live game availability and management's handling of safety and security incidents.