Admiral Casino: Brighton St James Street Review

Admiral Casino on St James Street in Brighton presents a rather mixed bag of experiences, according to recent visitor feedback. While some patrons have found it to be a relaxing and friendly establishment, others have reported significant issues, particularly regarding customer service and machine performance.

Overall Impressions

The casino appears to be a smaller venue compared to some other Admiral locations in the UK, and this size difference might contribute to the varied experiences. Reviews range from highly negative, detailing poor staff interactions, to very positive, praising the atmosphere and staff attentiveness.

👍 The Positives

• Game Selection

  Visitors generally appreciate the "nice selection of games from old to modern", offering a good range of bets and maximum payouts. This variety ensures there's something for different preferences within the casino.

• Cleanliness

  The location is frequently described as "nice and clean", which contributes positively to the overall environment for patrons.

• Friendly Staff (Some Experiences)

  One review highlights the staff as "very friendly", offering good customer service and even food, suggesting that positive interactions are possible for some visitors.

• Relaxing Atmosphere (Historical & Some Current)

  While some recent reviews contradict this, one older comment refers to it as a "nice relaxing place", and one current review confirms it can be a "good place to relax."

• Additional Services

  Notably, the establishment also houses a "Kwik tan salon", which has received excellent feedback for being well-run, sanitised, and modern, offering both stand-up and lie-down options.

👎 The Negatives

• Inconsistent & Poor Customer Service

  This is the most frequently cited concern. Multiple reviews describe staff as "non-attentive, not particularly welcoming," and showing "little to no interest into customers." There are serious allegations of "discriminating swearing comments about clients" and rude behaviour, including staff asking patrons to leave without clear justification.

• Lack of Hospitality

  Compared to other Admiral locations, some visitors reported a severe lack of hospitality, with one being offered only "1 drink and was never spoken to again," contrasting sharply with "endless streams of drinks and snacks" at other branches. This inconsistency is a major point of dissatisfaction.

• Machine Issues & No Refunds

  A significant complaint involves machines not working correctly and "eating your money", with staff allegedly refusing to give refunds. This can lead to considerable frustration and a loss of trust.

• Payout Concerns

  While the game selection is good, one review noted that the games had "some of the worst payouts," with "big wins" amounting to only £10-£20 on a £2 bet, suggesting that the return on investment may be low.

Key Concerns for Potential Visitors

Prospective visitors should be aware of the highly variable customer service quality. While the venue itself appears clean and offers a good selection of games, the potential for negative staff interactions, issues with faulty machines, and a lack of hospitality are significant deterrents for some.

In conclusion, Admiral Casino: Brighton St James Street seems to offer a mixed experience. While its game variety and cleanliness are positive attributes, the recurring complaints about customer service and machine reliability suggest that potential visitors should manage their expectations regarding the level of service and personal experience.