Admiral Casino: Crawley Review

Admiral Casino: Crawley, described as a casino located in Brighton, United Kingdom, has received a mixed, but predominantly negative, reception from its visitors. While one review points to some positive aspects, the overall sentiment highlights significant areas for improvement regarding customer experience, machine performance, and staff conduct.

The Gambling Experience 📉

• Tight Machines & Low Payouts: A consistent and prominent complaint across multiple reviews is the perceived tightness of the gaming machines. One visitor reported spending £400 only to receive a meagre £15 payout, concluding that the machines are "so tight they are not even fun to play." Another user echoed this sentiment, noting long periods "without winning." Even the more positive review acknowledged a feeling that "some features not playing fair" despite a stated 92% payback.
• Maintenance Issues: A stark criticism was that "nothing works" within the establishment, suggesting a lack of proper maintenance for the gaming equipment or facilities.
• Raffle Discrepancy: One specific disappointment mentioned was that the "hourly raffle is not done hourly," leading to frustration among patrons expecting regular draws.

Staff & Service Concerns 😠

• Rude & Unhelpful Staff: Several reviews directly accuse staff members of being "very rude" and unhelpful. One particular staff member was described as "very loud and very rude to us customers."
• Understaffing Issues: Patrons frequently reported "shocking" staffing levels. There seems to be a significant lack of staff on the shop floor to assist customers, often leaving only a security guard who is unable to provide gaming assistance. This leads to customers being made to "wait even tho the place is empty."
• Call for Improvement: These staffing and service issues have led some to suggest that the "company" needs to "sort it out" or even consider closing down, highlighting a severe breakdown in customer service.

Glimmers of Positivity ✨ (albeit with caveats)

• Game Variety: One reviewer, despite noting concerns about fairness, praised the "lots of choice of games," including "older reel based games play well."
• Occasional Good Staff: While most complaints targeted staff, one review did mention "Good staff," indicating that not all employees contribute to the negative experiences.

Overall Impression 🤔

Admiral Casino: Crawley appears to be a place struggling with fundamental aspects of a casino experience. The overwhelming feedback points to a frustrating lack of payouts and enjoyment from the machines, coupled with significant issues in staff availability, attitude, and general maintenance. While there's a glimmer of satisfaction concerning game variety, the core problems undermine any potential positive aspects. For those considering a visit, it's wise to set expectations very low, particularly regarding winnings and customer service.