Admiral Casino: Eastbourne Guide and Review
Admiral Casino in Eastbourne presents a mixed bag of experiences for its visitors, reflecting a wide disparity between glowing five-star ratings and concerning one-star critiques. While many appreciate its convenient location and friendly atmosphere, significant issues regarding entry policies and payout procedures have been reported.
The Good: Entertainment & Service Highlights ✨
For those who have had positive experiences, Admiral Casino is praised for several key aspects:
- Slot Machine Variety: Patrons often highlight the excellent selection of slot machines, featuring both large jackpots (e.g., £100 and £500) and lower-stake options (10p or 20p), catering to different preferences and budgets.
- Attentive Staff: Many reviews commend the staff for being very friendly, helpful, and efficient. A notable perk is the complimentary drink offered as soon as you start playing, enhancing the customer experience.
- Accessibility & Hours: The casino is noted for being open 24/7, providing round-the-clock entertainment. Its central location near shops, opposite the Beacon shopping centre, and close to both the train station and bus stops, makes it highly accessible.
- Additional Amenities: Uniquely, the venue also features a tanning salon with good quality sunbeds above the slot machines, offering an unexpected extra service.
- Friendly Environment: Several visitors describe the venue as an "epic place" with a "great team" and "great customers," fostering a genuinely friendly and welcoming environment.
Areas for Improvement & Critical Concerns 🚨
However, not all experiences are positive, with some serious complaints raising red flags:
Entry Refusal & Discrimination Allegations:
One particularly distressing account describes an individual, who is disabled and uses a mobility scooter, being refused entry by the manager without a clear reason, despite providing both ID and proof of address. This incident, occurring late at night, led to public humiliation as others were permitted entry. This raises significant concerns about inconsistent entry policies, potential discrimination, and unprofessional management practices, especially given the patron had visited and spent money there previously without issue.
Payout Issues:
A severe recurring problem reported is the inability of the casino to pay out winnings immediately. Patrons have been informed that there is "no money to pay you back" and asked to return the next day, a situation described as happening multiple times and deemed "very poor practice" and "criminal." This directly impacts player trust and the legitimacy of winning at the establishment, suggesting a fundamental flaw in cash management or operational transparency.
Overall Assessment
Admiral Casino: Eastbourne appears to be a vibrant spot for slot machine enthusiasts, appreciated for its varied game selection, dedicated staff, and convenient location, complemented by its unique tanning facilities. The 24/7 operation and complimentary drinks are certainly appealing.
However, the gravity of the reported issues regarding arbitrary entry refusal and, more critically, the alleged inability to pay out winnings promptly, cannot be overstated. These negative experiences severely tarnish the casino's reputation and could deter potential visitors. Prospective patrons should be aware of these reported challenges before visiting. While many enjoy a positive experience, these significant operational and customer service concerns highlight a need for greater consistency and adherence to fair practices.
Absolutely disgusting place - refused entry by the manager with no reason - he asked me for id which I supplied then asked for proof of address which I also supplied - I’m disabled on a mobility scooter so posed no threat -? This was at11.30 pm 25,2,25 … I’m furious as other people next to me at the door who were let in which humiliated me … disgraceful management — they’ve taken plenty of money off me before without a problem i only now can dream they go out of business
Great slot machines.Good choice of different machines, had mostly large jackpots £100 and £500. But had a few 10p or 20p slot machines.Very friendly and helpful and efficient staff. They give you a drink as soon as you start playing the machines.Also has a Tanning Salon above the slot machines.It's right near the shops, opposite the Beacon shopping centre and near the train station and near the bus stops.
Open 24/7 for a little spin on the gamble machines its great nice staff in here always helpful they even have sunbeds good ones as well
Epic place, especially when Mike and Cody are on... I'm not biased at all 🤣.... Jokes aside... Epic venue, great team, great customers.... A real friendly environment.
5/07/20 second day i been in and lost £800 in total. That's not the main issue. After you been committed to a machine and if you win anything after hours of playing. You are informed there is no money to pay you back and to return tomorrow. But that's what I was told yesterday also. Very poor practice. Why wasn't i told before I started. Only money going in and no money coming out if you win? It's criminal. why don't they just say you can put money in not take any out. Might as rob you with a gun then you respect that's what is happening.