The Admiral Casino on Eastbourne Seaside Road in the United Kingdom presents a varied and often contradictory experience, as reflected in recent customer feedback. While some patrons praise its offerings and service, others report significant disappointments, suggesting a highly inconsistent environment.
For those looking for a diverse range of gaming options, Admiral Casino seems to deliver. Several reviews highlight the "great choice of slot machines," catering to different preferences and budgets:
Beyond the machines, some positive aspects of the casino’s operation include its reported 24-hour availability and the presence of a cash machine on premises. Patrons have also appreciated the extra perks, such as being offered a drink as soon as they start playing and the opportunity to be entered into a prize draw on the hour, adding an element of excitement to their visit.
This is where the casino’s reputation becomes sharply divided. On one hand, glowing reviews commend the staff for being "lovely, very friendly, helpful, and efficient." One reviewer specifically praised a manager named Agi for providing "outstanding" customer service and being readily available to resolve any issues. This suggests that when service is good, it's exceptionally so.
However, an equally strong counter-narrative exists. One particularly damning account describes a situation where a patron, an experienced casino professional, was bizarrely told to stop rapidly hitting buttons on a slot machine during a bonus feature because they "break easily." This interaction was perceived as utterly absurd and "ruined completely" the customer's enjoyment, leading them to leave and vow not to return. Such an incident points to potential issues with staff training or arbitrary rules that can severely impact the customer experience.
The general atmosphere also draws contrasting opinions. While one reviewer describes a "good atmosphere," another paints a grim picture, calling the place "horrible" and describing the clientele as "not far off" a "crack house," fostering a sense of sadness and despair. This drastic difference in perception might suggest variability depending on the time of day or specific patrons present.
Furthermore, despite being advertised as "24/7," there are reports of significant accessibility issues. One customer recounted being left outside for 15 minutes ringing a bell in bad weather with no one appearing to grant entry, directly contradicting the 24/7 claim and causing frustration.
Admiral Casino in Eastbourne appears to be an establishment with considerable inconsistencies. While it boasts a wide selection of slot machines and, at times, exemplary customer service and attractive amenities like free drinks and prize draws, these positives are undermined by reports of questionable staff interventions, unreliable 24/7 access, and a potentially unpleasant atmosphere and clientele. Prospective visitors should be aware that their experience might vary greatly. If considering a visit, it might be wise to manage expectations regarding consistency in service and ambiance.
What a horrible, horrible place. It is not quite crack house but the clientele are not far off. If you feel down and need a boost wander round the place and think there but for the grace of God. Really horrible and sad.
2am, minding my own business, winning, enjoying myself. I'm told to not hit the buttons on the machine, because they break easily.I work in casinos, I have done for 25 years. I've managed casinos in London, including Mayfair. Reap casinos. Not only that, I've played in casinos around the world.I've fixed plenty of broken slot machine buttons over the years. They cost pennies, take less than a minute to replace. And in any case, I wasn't hitting the button anywhere near hard enough to break it. Rapidly hitting the button does not break it.I was hitting the button rapidly, because I was in a bonus feature and having fun. Essentially, these guys told me stop having so much fun. It's absolutely a first for me. I've never experienced such a thing, and I've never even seen or heard of such a thing happening.What was the agenda there? Why would you talk to any customer like that? Surely, with business so quiet, you would welcome a 2am walk in, with a few hundred in the pocket, ready to spend. Clearly, Admiral Eastbourne prefers it that nobody comes in and the Business dies.Anyway, in an instant my fun experience was ruined completely. I took my winnings and left. I won't be going back. I'll go to the real casino in Brighton, where they don't treat people like muck.
Great slot machines. Great choice from big jackpot machines of £500 and £100 ones. But also lots of more affordable slot machines at 10p and 20p a go with £5 or £10 jackpots.Good atmosphere.Lovely staff very friendly and helpful and efficient.They offer you a drink as soon as you start playing the machines and are entered into a prize draw on the hour.Have a cash machine on premises and are open 24 hours. Near the shops and are just at the back of the main hotels on the seafront.Used to go there over Christmas after bingo on the walk back to the hotel at night.
Why do you guys put 24/7 if i was outside for 15m ringing the bell and no one showed up you guys know the weather is bad and you still leave customer outside to be inside of the office.
Great place with big choice of slots and the customer service is outstanding. A lovely manager Agi was always there to resolve any issue we had! Would definitely recommend