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Admiral Casino: Kingsheath Review

United KingdomCoventry
2.4
16 reviews
12-14 Alcester Rd S, King\'s Heath, Birmingham B14 7PU, UK
+44 121 443 1139
Website
Open 24 hours
Hours
Monday
00:00 – 23:59
Tuesday
00:00 – 23:59
Wednesday
00:00 – 23:59
Thursday
00:00 – 23:59
Friday
00:00 – 23:59
Saturday
00:00 – 23:59
Sunday
00:00 – 23:59
Play Online
Admiral Casino: Kingsheath

Admiral Casino: Kingsheath, located in Coventry, United Kingdom, presents a varied experience based on recent customer feedback. While some visitors have lauded certain aspects, particularly the staff, others express significant dissatisfaction, primarily concerning management and the gaming atmosphere.

👍 The Positives: Service & Amenities

  1. Exceptional Staff Friendliness: Several patrons have highlighted the casino's staff as exceptionally friendly and helpful. One reviewer specifically praised the manageress for being "super friendly" and creating a welcoming atmosphere, making them "feel at home."
  2. Professional Tanning Services: Interestingly, the venue also offers tanning beds, which received positive comments. A user noted that the staff overseeing these services were "very nice" and "professional," making them feel welcome.

👎 Areas for Concern: Management & Gaming Experience

  1. Highly Criticised Management: The most prominent negative feedback revolves around the venue's management. Multiple reviews describe the management as "terrible" and "untrained," citing a lack of respect for both customers and staff. Allegations include engaging in arguments with customers, speaking negatively about team members behind their backs, and even "stalking" former employees. These severe criticisms lead some reviewers to strongly advise potential visitors to "avoid at all cost."
  2. Mediocre Gaming Environment: For those focused on gaming, the experience is described as "nothing above average." A significant drawback mentioned is the presence of regulars who closely monitor other players' wins and losses. This behavior can lead to "sharking," where individuals are quick to take over community game machines if another player leaves, making for a potentially uncomfortable or competitive atmosphere.
  3. Suboptimal Layout & Limited Machine Variety: The casino's interior layout is noted as "poor," with observations of "loads of dead space." Furthermore, the selection of gaming machines seems to be lacking, as it reportedly "doesn’t have a full compliment of equinox’s, storm’s, or £100 T8 cabinets," which are common types of machines found in such venues. This suggests a potentially incomplete or outdated range of gaming options.

🔍 Detailed Observations

The starkly contrasting opinions regarding staff service suggest either an inconsistency in quality or perhaps a specific individual at management level causing widespread issues, overshadowing otherwise positive interactions with other team members. The social dynamics on the gaming floor, particularly with regular players, appear to be a significant deterrent for new or casual visitors seeking a relaxed gaming experience.

Final Verdict

Admiral Casino: Kingsheath presents a mixed picture. While some patrons have found individual staff members to be genuinely welcoming and professional, especially concerning the tanning services, the venue faces serious accusations regarding its management practices. Combined with a perceived average gaming environment, including issues with player behavior and machine availability, prospective visitors should weigh these factors carefully. Those prioritizing friendly front-line staff might find some positives, but the strong warnings about management and the gaming floor dynamics warrant caution.

Alan Yau
Alan Yau

First time in this place in years.Was blown away by how super friendly the staff were and especially the manageress she was so helpful and they all made me feel at home. Great place to go. I recommend:-) :-) :-)

May 2021
Nastja Salamonova
Nastja Salamonova

Avoid at all cost! Management of this venue is terrible, don’t respect customers nor her own staff. Picks up arguments with customers all the time, talks about members of her team behind their back, stalks people who left the company for no reason.

April 2022
Phoenix Property
Phoenix Property

Nothing above average. Frequented by a few regulars who keep tabs on who plays what and wins or loses. People will shark you and jump on if you’re on any of the community games. Poor layout, strangely doesn’t have a full compliment of equinox’s, storm’s, or £100 T8 cabinets, but has loads of dead space in the middle. Improvements could be made.

July 2020
Déja Vue
Déja Vue

I use more tanning beds than games but its Very nice professional stuff, very helpful. Always make me walcome.Thank you x

December 2022
ashleigh walsh
ashleigh walsh

Terrible management. Avoid at all costs. Don’t waste you money at this venue. Management untrained and you can tell!

April 2022
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