Genting Casino Birmingham Chinatown Guide and Review
Located in Coventry, Genting Casino Birmingham Chinatown presents a diverse experience for patrons, ranging from positive interactions with staff and enjoyable amenities to significant concerns regarding service and atmosphere. User reviews paint a picture of a venue with potential, yet one that struggles with consistent standards and inclusivity.
đ The High Rollers: What Works Well
Friendly Staff & Reasonable Refreshments đĨ
Many visitors appreciate the casino's offerings in terms of hospitality. Reviews frequently highlight the staff as very friendly, contributing to a welcoming initial impression. Furthermore, the drinks and food are noted as being very nice and reasonably priced, adding value to the overall visit.
Satisfying Culinary Delights đ
Specifically, the Chinese restaurant within the casino receives praise for its good food, offering a solid dining option for those looking to enjoy a meal alongside their gaming experience.
Game Variety for Table Enthusiasts đ˛
For players who prefer table games, the casino offers a reasonable range of slots and is particularly noted for having popular options like Baccarat and Mahjong available as live table games.
đ The Low Rollers: Areas for Improvement
Concerning Discrimination Allegations đĢ
A significant downside highlighted by multiple reviews are serious accusations of discrimination. One user reported a male receptionist being "extremely rude, particularly towards individuals of Chinese and African descent," citing what appeared to be racial discrimination. Another alarming incident involved a door man allegedly telling a female patron, accompanied by male friends, that "no women allowed," leading to a direct accusation of discrimination.
Overcrowded Slot Machines & Poor Atmosphere đ
For slot machine enthusiasts, a recurring complaint is that the machines are "always full," suggesting the venue could benefit from adding more to accommodate its busy periods. Beyond just capacity, the general atmosphere can be problematic. One review described the place as "very grim," noting issues such as dealers having incorrect advertised minimum bets, some players being "barefoot without socks," and players "shouting at dealers without staff intervening," indicating a lack of proper decorum and staff management.
Inconsistent Service & Engagement đ
While some staff are friendly, other experiences suggest a lapse in attentive service. One player mentioned not getting "enough checking in for drinks when playing," implying staff might not be proactive enough in attending to players' needs on the gaming floor.
Final Verdict
Genting Casino Birmingham Chinatown in Coventry offers some pleasant aspects, particularly its friendly staff, good food and drink options, and a decent selection of live table games. However, these positives are significantly overshadowed by severe criticisms concerning alleged discrimination and a generally unmanaged gaming floor atmosphere. Prospective visitors should be aware of these reported issues, which could impact their overall experience. Consistency in service, adherence to fair conduct, and better management of the gaming environment appear to be crucial areas for the casino to address.
Nice casino staff very friendly, drinks and food are very nice and reasonable. However slot machines are always full. This venue could do with more machines as they are very busy
The receptionist, a male, was extremely rude, particularly towards individuals of Chinese and African descent, displaying what seemed to be racial discrimination, which was shocking. Their other branches are much better than the one in Birmingham.However, the food at the Chinese restaurant was good.
Went to walk in once with 4 male friends, I was the only female.The door man told me no women allowed.Discrimination, simple as.
Sorry to say but very grim place- Dealers would have an advertised minimum bet that isn't right- Some players barefoot without socks- Players shouting at dealers without staff interveningI would not recommend this venue
Was ok. Didn't get enough checking in for drinks when playing. Reasonable range of slots to play. Nice to have Baccarat and mahjong as options for live table games.