This review synthesizes user feedback regarding Shaftesbury Casino. It's important to note that the provided reviews explicitly mention "Shaftesbury Casino West Bromwich", though the request is for a review concerning a location in Coventry. We will focus on the qualities and experiences described by patrons, which may be indicative of the chain's general standards.
Shaftesbury Casino consistently receives high praise for its overall atmosphere and interior. Despite one review noting that the exterior "looks like a dive", patrons are pleasantly surprised upon entering, describing the inside as "really modern and nice". The casino is lauded for its "wonderful atmosphere", offering "nice surroundings and pleasant atmosphere", making it a highly recommended spot for a great night out.
A recurring theme across numerous reviews is the outstanding quality of the staff. Visitors frequently highlight the casino's team as "very polite and helpful", "professional and attentive", and simply "amazing". Specific mentions include a "wonderful valet called Ola" who provided "service with a smile", demonstrating a commitment to customer satisfaction. Staff and management are generally described as "quite friendly", ensuring a great welcome and a positive experience for guests.
Beyond the gaming floor, Shaftesbury Casino also appears to offer a commendable culinary experience. Reviews mention a "lovely bar and restaurant" where meals are served. One patron noted having a meal which was "extremely good as was the service". The prospect of a "Sunday roast looks amazing" suggests a varied and appealing menu, adding to the casino's appeal as a comprehensive entertainment venue.
While overwhelmingly positive, some feedback points to areas where the casino could enhance the patron experience:
One review suggested the establishment "could do with a few more tables open more regularly", indicating potential for improved accessibility to gaming options during peak times.
A significant negative comment cited "really bad dealer attitude and poor manner", leading to a decision not to return. This isolated but strong criticism suggests an inconsistency in staff conduct that could affect customer loyalty if not addressed.
Shaftesbury Casino, based on the provided user feedback, generally offers a highly positive experience. Its strengths lie in its inviting and modern interior, excellent staff service, and a good bar and restaurant offering. It's often recommended for those seeking a pleasant night out in a welcoming environment. While there's minor room for improvement regarding the availability of gaming tables and, critically, ensuring consistent professionalism from all staff members, the overwhelming sentiment suggests a memorable and enjoyable visit for most patrons.
The bar staff at Shaftsbury Casino West Bromwich is amazing. I was served by a wonderful valet called Ola. Service with a smile! We'll be back! Sunday roast looks amazing. Where's Emma?
Staff are very polite and helpful. I had a meal which was extremely good as was the service. If you want a good night out in nice surroundings and pleasant atmosphere then you must try the Shaftesbury Casino West Bromwich.
Wonderful atmosphere, great welcome from very polite, professional and attentive staff. Lovely bar and restauranttoo, highly recommended for a great night out.
Could do with a few more tables open more regularly, however this place is quite deceiving. It looks like a dive from the outside but inside it’s really modern and nice, staff and management are quite friendly.
Really bad dealer attitude and poor manner.Never return and goes somewhere else as they not appreciate our custom.