Shaftesbury Casino, located in Dudley, near Coventry, presents a varied picture based on recent visitor experiences. While some patrons have lauded exceptional staff, others have reported significant issues with service, staffing levels, and overall atmosphere.
Despite the prevailing negative sentiment in some reviews, there are clear indications of positive interactions, particularly with specific staff members:
However, many visitors have pointed out consistent and significant drawbacks that detract from the overall casino experience:
Shaftesbury Casino - Dudley appears to be a venue with considerable room for improvement, particularly concerning its operational efficiency and consistent customer service. While pockets of excellent staff interactions exist, they are often overshadowed by complaints of understaffing, long wait times, and instances of rude or unprofessional behavior. Parking and food service issues further contribute to a less than ideal experience for some visitors.
For those considering a visit, it seems the experience can be quite hit-or-miss. If you prioritize quick service, a consistent gaming flow, and generally positive staff interactions, recent reviews suggest you might encounter frustration. However, if you're lucky enough to encounter their highly-praised staff members, your visit might be genuinely enjoyable.
Bar staff were excellent and helpful but let's get to the crooks if it this venue is understaffed we waited for a dealer for a while and waited even longer to cash in chips but to add a bit of insult when asking a member of staff if someone was avaliable the response was what does the sign say " back shortly" obviously shortly being a time scale any where between 20 to 30 mins but not before. When I asked to see a manager he was very keen to tell me they were short staffed which was not my issue it was the attitude of the dealer. A bit of manners cost nothing and yet they weren't paying me to go there.
Not sure why they keep letting people block 2 disabled bays when there is plenty of parking available? I'm assuming it's staff because it's always the same cars.
I have had a wonderful experience here from start to finish. The hospitality team member Bex was amazing, polite, and very knowledgeable about both bar and gaming.We also was made to feel welcome by duty manger Jenny, she was very friendly. Jenny also told us a bit of history about the club. I definitely will be returning back here.
Very very rude service.If you go to this casino be sure to not ask for any food.As the staff here like to have food menu but don’t like to serve it.We went as a group and was drinking and playing for a good few hours.Considering you’ve spent some decent amount of money you’d expect a good service.But no the staff behind the bar was appalling,The one lady with the green in her hair.Was terrible she was unable to work.And had a very bad attitude towards customers.Definitely wouldn’t go here again.And make sure if you and your mates are playing together.Do not touch his playing chips.As they will accuse you of robbing your own mate.Overall experience very very poor.
