Located in the heart of Dundee, MERKUR Cashino (Slots) Perth positions itself as a go-to destination for slot enthusiasts. Based on user feedback, it presents a mixed bag of experiences, offering both appealing features and notable areas for improvement.
The casino is generally described as easy to locate and offers a warm, clean environment with well-maintained toilets. Many appreciate its "upmarket" and "clean looking" aesthetic, which aims to attract a more refined clientele. However, the atmosphere can reportedly deteriorate later in the evening or early morning, with some patrons noting a "stench of booze" and an "intimidating" feeling, especially when groups of inebriated individuals, who appear friendly with staff, are present.
A strong point for MERKUR Cashino is its selection of machines. Users highlight a "huge range of machines", offering various jackpot levels from £5 up to £500. This extensive variety seems to cater well to different player preferences, ensuring ample options for slot players.
Staff interactions receive somewhat varied feedback. While some visitors praise the team as "polite", "welcoming and friendly", and appreciate their "personal touch of remembering their customers names" and ensuring comfort (including offering coffee), others describe staff attention as inconsistent – either "overwhelming" or "completely lacking." Positive mentions specifically highlight individuals like "Mo" and a "friendly young chap" for their excellent service.
This aspect appears to be a significant point of contention. An older review enthusiastically mentioned "free food and drink while you play." However, more recent experiences paint a different picture. Many customers report that the "range of drinks available or the range of snacks available or the promotions available are a mystery", with no clear information provided. One long-session player expressed disappointment at only being offered "1x bag of cheap multipack crisps" after many hours, starkly contrasting with the earlier promise of more substantial complimentary offerings. This lack of transparency and perceived decline in amenity provision is a recurring complaint.
A consistent practical drawback highlighted by multiple reviewers is parking. It's frequently cited as a "major issue" and can prove to be "expensive," potentially adding a significant cost or inconvenience to a visit.
Perhaps the most critical concern raised by long-term patrons is the discrepancy between advertised and actual operational hours. Despite being advertised as "open 24 hours," the casino reportedly requires customers to leave at 5 am. This is a significant issue for individuals who travel a distance or prefer extended gaming sessions, leading to frustration and a strong sense of being misled about the venue's accessibility.
MERKUR Cashino (Slots) Perth offers a modern and generally clean environment with a commendable selection of slot machines. While the staff can be genuinely friendly and attentive, creating a welcoming atmosphere for some, potential visitors should be prepared for challenges related to parking, inconsistent staff service, a notable lack of transparency regarding complimentary offerings and promotions, and a potentially less pleasant atmosphere during late hours. Crucially, the advertised 24-hour operation is misleading, as the venue closes daily at 5 am. For those seeking a few hours of slot play during daytime or early evening, it could be a pleasant experience, but for extended sessions or a truly premium casino experience with clear amenities, it may fall short of expectations.
Easy to locate. Parking is a major issue and could be expensive. Warm facilities, clean toilets, and a huge range of machines. Staff seem to be polite but are either overwhelming in their attention or completely lacking. The range of drinks available or the range of snacks available or the promotions available are a mystery to me. I've never seen or been advised of what's available. After multiple, long sessions of many, many hours. I have been offered 1x bag of cheap multipack crisps!On occasions later in the evening or early morning, the stench of booze can be off-putting, and the atmosphere can feel intimidating. Especially when a small group of inebriated people enter and are clearly friendly with staff. I have only ever visited in the late evening and overnight. My biggest concern is the advertising of being open 24 hours. If like myself, you are travelling a distance, please remember it's 100% NOT 24 hours. They will ask you to leave at 5am, This is an issue for customers who like the longer sessions.
This is the kind of casino i visit, more upmarket, clean looking and attracts the right kind of people, the wee lassie behind the desk (mo?) is a very friendly and lovely little lass with a very welcoming smile and bends over backwards to help, she’s a credit to the company.
What can I say? I walked in on a whim and was greeted by a friendly young chap who supplied me with a nice coffee before I put forty pounds in a machine. Ten minutes later I had hit the feature jackpot and took out two hundred and twelve pounds. A great interlude.
Good range of slots from £5 jackpots up to £500. Free food and drink while you play.Staff are welcoming and friendly. Didnt win on this occasion but had a great day out still.Would thoroughly recommend
Awesome staff. Not the best selection of machines but the personal touch of remembering their customers names and ensuring you are comfortable fed and watered. Love it