Merkur Slots - Dundee Guide and Review
Located in the heart of Dundee, United Kingdom, Merkur Slots operates as a casino, primarily featuring a variety of gaming machines. Based on recent customer feedback, the experience at this establishment appears to be quite polarized, with strong opinions expressed on both the operational aspects and customer interactions.
The Gaming Experience & Payouts 🎰
Visitors note that Merkur Slots offers up-to-date gaming machines. However, the perception of fairness and payout frequency varies significantly among patrons. Several reviews express considerable dissatisfaction regarding returns, with individuals reporting significant losses, including one instance of losing £500 on consecutive days from £2 spins. Such experiences have led some to believe that the machines are "fixed" or "tampered with" in the casino's favor, describing it as "legal theft" that disproportionately affects "poor and vulnerable people." Another long-term review also highlighted a "very poor return" despite considerable wagers.
In contrast, one reviewer adopted a more pragmatic view, acknowledging the inherent "ups and downs" and the "dangerous" nature of gambling. This perspective emphasizes that winning is a matter of "pure luck" and advises players to "walk away" if it's not their day, underscoring personal responsibility in gambling decisions.
Customer Service & Atmosphere 👥
Feedback on the staff at Merkur Slots is notably mixed. One highly positive review described the staff as "absolutely fantastic and comforting," providing "brilliant service." Another patron found the staff to be "friendly enough."
However, a concerning review detailed experiences of feeling "uncomfortable" and "discriminated against" by evening shift staff. This reviewer claimed the staff member was "always upset" with them but "very friendly and enthusiastic to offer water to the natives," suggesting potential inconsistencies or biases in customer service. Regarding the venue itself, it's described as a "fair size." Yet, one long-standing customer felt the place had "lost its ambience," possibly influenced by the ongoing issues surrounding machine performance and customer complaints.
Amenities & Other Perks ☕
A consistent positive mentioned across reviews is the availability of free tea, coffee, soft drinks, and snacks for patrons. While this amenity is certainly appreciated, one reviewer pointed out the obvious, albeit unspoken, truth that players are "really paying them by playing the machines."
Overall Impressions 🤔
Merkur Slots - Dundee presents a diverse visitor experience. While some patrons value the modern gaming equipment and complimentary refreshments, and commend certain staff members for excellent service, significant concerns are raised regarding the perceived fairness of machine payouts and allegations of discriminatory staff behavior. Prospective visitors should approach Merkur Slots with an awareness of these contrasting viewpoints, understanding the inherent risks of gambling and the importance of responsible play.
I have come here many times and feel uncomfortable when being discriminated against by evening shift staff. she is always upset with me. but very friendly and enthusiastic to offer water to the natives. I've been to many places but they are all very friendly, unlike here. It's not worth coming to this place
I’ve personally had a few ups and downs here already knowing how dangerous a gamble is, I can see the frustration on these £2.00 plays they can be very lethal but I’ve also saw the bright side of them which can be very rewarding, it’s simply a case of pure luck and hitting these machines right place right time, and if it’s not your day walk away, it’s your choice.As for the staff absolutely fantastic and comforting every one of them, brilliant service.
Fair size. Up to date machines staff friendly enough. Tea coffee and soft drinks as well snacks free of charge (but your really paying them by playing the machines)
This place has lost its ambience clientele are continually complaining about the premises and the machines, have seen and know of people who have played a lot of money (hundreds) with a very poor return. I know you can't win everytime but even some return, I seen a customer get free spins and they were playing a £2.00 shot their first win was £15.00 then a £9.00 win that seems like machines are being tampered with.
I visited here in January 2023 and I lost £500 one day on the machines at £2 a go and I went back the next day and lost another £500 on £2 a spin. The Cashino/Casino always wins in the end. Gambling is taking a gamble with your life and you will lose in the end. The machines are all fixed in the Casino's favor. Legal Theft. A way to take money from the already poor and vulnerable people.