Grosvenor Casino Guide and Review
Grosvenor Casino in Glasgow offers a distinctive blend of gaming, dining, and events, set against the scenic backdrop of the River Clyde. While opinions vary, a clear picture emerges of its strengths and areas for improvement.
Location and Ambiance â¨
Many visitors praise the casino's "lovely location", with the restaurant offering pleasant "views over the river". This scenic setting contributes significantly to the overall atmosphere, providing a relaxed backdrop for an evening out.
Gaming Floor & Limitations đ
The casino provides a gaming experience, but some guests have noted limitations regarding game variety. Specifically, there are observations that it has "limited games compared to other casinos in Glasgow", with one reviewer explicitly mentioning "no poker or dice tables."
A particular concern raised regarding roulette was the rule of "ÂŖ1 roulette needing a ÂŖ10 bet on the outside," which might impact the casual player's experience or betting strategy. Another minor complaint mentioned was "poor change" service.
Dining Experience & Service đŊī¸
The restaurant at Grosvenor Casino receives mixed but generally acceptable feedback. Prices are often described as "good," though the "quality of the food could be better" according to one review. Specific examples include:
- A tempura broccoli dish that was criticized for being "more thick batter than broccoli."
- Issues with ingredient availability, such as a time when "they didn't have any salmon," limiting choices.
- Despite some issues, certain dishes like the "Korean BBQ noodle dish" were found to be "very tasty."
- During specific events, food has been described as "served fast and was delicious", complemented by "amazing raspberry sling mocktails."
Customer service in the dining area can be a point of contention. While some experiences during events highlighted staff being "pleasant and always on standby to help serve drinks," a very strong negative review described an incident where a chef allegedly refused extra mayonnaise, leading to accusations of "rude and pathetic" service and even racism.
Staff & Customer Care đ¤
A dominant theme in positive feedback revolves around the staff. Many reviewers found staff to be "very friendly and helpful," contributing to a positive experience.
One particularly glowing review emphasized the exceptional care received, specifically mentioning a "special house manager" and "friendly best roullette spinners," who fostered an atmosphere of care, making the guest feel "VIP" and uplifted. This suggests a commitment to strong customer relations from some team members, creating an environment where guests feel valued and looked after.
Special Events đ
The casino also hosts special events, such as "psychic evenings with a sit down meal." These events seem to be a highlight, with guests reporting a "great experience from start to finish" and excellent service, suggesting the casino is a good venue for organized social gatherings.
Overall Verdict
Grosvenor Casino Glasgow presents itself as a venue with a great location and a generally friendly staff, capable of delivering excellent experiences, especially during organized events. However, potential visitors should be aware of a somewhat limited gaming selection compared to competitors and occasional inconsistencies in food quality and specific customer service interactions. The casino's strength appears to lie in its welcoming atmosphere and the dedication of certain staff members who go above and beyond for their guests, making it a decent choice for an evening out, particularly for non-poker or dice players.
Lovely location for a casino with views over the river from the restaurant.Nice casino but limited games compared to other casinos in Glasgow. There is no poker or dice tables.The restaurant is ok, prices are good but quality of the food could be better.Tempura broccoli was more thick batter than broccoli. They didn't have any salmon, which was my main choice as I don't eat red meat so I just had the vegetarian option of Korean BBQ noodle dish, which actually was very tasty.All the staff I met were all very friendly and helpful.
The chef just decided that I can't get more mayonnaise. I only I asked for two when I had ordered 3 pizzas. Mafia much! Get a life and actually believe in customer service. Pathetic! Shut your business down or accept the pathetic money mate minting mess you have built. Rude and pathetic or maybe racist!
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Visit often but not anymore. ÂŖ1 roulette needing a ÂŖ10 bet on the outside.Poor change
Great experience from start to finish. A bunch of us ladies where there to attend a psychic evening with a sit down meal. Food was served fast and was delicious not to mention the amazing raspberry sling mocktails. Staff was pleasant and always on standby to help serve drinks to keep them flowing for the night. Never been the one for casinos but this evening has changed my mind. Will be back again xx