Genting Casino Riverlights Derby, located in Leicester, United Kingdom, positions itself as a prime destination for entertainment and gaming. Based on recent visitor feedback, the casino offers a mixed but generally positive experience, boasting a relaxing atmosphere, a good selection of games, and a range of amenities. However, isolated incidents highlight areas where customer service consistency could be improved.
Many visitors describe the casino as a "great place for enjoyment" with a "nice pleasant atmosphere." The interior is often lauded for its "dark lighting," contributing to a relaxed and immersive gaming environment. Whether you're looking to unwind or try your luck, there's a good selection on offer.
Guests will find:
The majority of reviews praise the staff at Genting Casino Riverlights. Dealers are consistently described as "very helpful," and valets are noted as "excellent." Cashiers are generally considered "friendly," contributing to a smooth experience. One particular standout mentioned is Laura, the host manageress, who is appreciated for always being "smiling and chatty," enhancing the welcoming feel of the venue.
However, one significant negative experience detailed a customer being physically pushed by a staff member while trying to check a poker waiting list. The subsequent interaction with management, where the staff's actions were defended despite a lack of clear boundaries for guests, left a visitor with a "horrible experience." This suggests an inconsistency in staff training or customer interaction protocols that the casino should address to ensure all visitors feel respected and informed.
Beyond the gaming floor, Genting Casino Riverlights offers several convenient amenities:
For regular patrons, becoming a member appears to offer distinct advantages. Members are notably not time-restricted and have the right to be in the casino from opening until closing. Crucially, members do not have to gamble or make any purchases to watch live sport, making it a welcoming space for simply enjoying the atmosphere and events.
Genting Casino Riverlights Derby is largely viewed as a compelling option for a night out, offering a pleasant atmosphere, diverse gaming options, and a range of facilities including food and drinks. The staff, for the most part, contribute positively to the experience, with helpful dealers and friendly service. While isolated customer service issues, particularly regarding staff conduct and management's handling of complaints, exist, the overall sentiment leans towards a positive and enjoyable venue for both casual visitors and dedicated members.
One of the most horrible experience so far….I was waiting for poker table, there was a big waiting listI went to check the white board if i am next and the person who is managing pushed me that you cant enter hereHe could have just said that instead of pushing and i would have abided,I later talked to manager and he was just saying that there is never a rope existed here and he is allowed to do that if you have crossed something which you aren’t supposed to..What the hell ? How am i supposed to know that ?It just completely ruined my experience
Great place to relax and have a drink, also a good selection snacks to choose from. You can try your luck on the tables or slots too!
Nice pleasant atmosphere, just like any casino you win some you lose some. dealers are very helpful, valets are excellentEspecially Laura the host manageress always smiling and chatty
Great place for enjoyment. Betting, slots, drinks and food and music. You can bet from 50p in roulette from Monday to Friday. Then minimum 1pound for rest of the days. Friendly staffs, good fun.
