Grosvenor Casino Review

Grosvenor Casino in Leicester offers a gaming and entertainment experience with varied feedback from its patrons. While many visitors highlight its positive aspects, recent reviews also point to significant concerns regarding the atmosphere and cleanliness within the establishment.

The Good 👍

For those seeking a night out, Grosvenor Casino Leicester generally provides a solid range of gaming and facilities:

1. Diverse Gaming Options: The casino boasts a good selection of table games, including cash poker. For poker enthusiasts, tournaments are specifically available on Mondays and Tuesdays. Additionally, there's a great variety of slot machines for electronic gaming.
2. Helpful and Friendly Staff: A consistent theme across several positive reviews is the quality of the staff. They are frequently described as pleasant, polite, friendly, and helpful, with specific praise for the bar staff's attentive service.
3. Food & Drink: The casino features a bar and kitchen, with reports indicating that food served is hot and on time. The bar is also noted as a good spot for a late drink.
4. Amenities and Atmosphere: Convenient car parking is available on the lower level (accessible via the second entrance), leading directly into the casino. A terrace overlooking the main street provides a nice outdoor space, particularly in summer. Many visitors appreciate the "friendly atmosphere" and find it a "nice place to be" with "great spots to sit and watch or simply chill with friends."

Areas for Improvement ⚠️

Despite the positive points, a prominent and recent review has raised serious concerns that prospective visitors should consider:

• Decline in Atmosphere: There are strong sentiments that the casino has "gone downhill," being described as a "chav paradise." This includes observations of "loud mouth, rough and scruffy characters who stink of weed and unwashed clothes" getting drunk and arguing.
• Staff Oversight Concerns: A specific criticism highlights that reception staff may "turn a blind eye" to unruly behaviour, suggesting a potential slip in standards possibly driven by a desire for increased custom.
• Cleanliness Issues: A significant point of disappointment was the state of the facilities, with the toilets described as "disgusting with toilet paper, urine and rubbish all over the floor." This indicates a lapse in maintaining hygiene standards.

Overall Impression 🤔

Grosvenor Casino Leicester appears to offer a comprehensive casino experience with its array of games, generally commendable staff, and useful amenities like convenient parking and a pleasant terrace. It can be a good spot for a late drink and socialising. However, potential visitors should be aware of more recent feedback that indicates a decline in the overall atmosphere and cleanliness standards, particularly concerning the behaviour of some patrons and the upkeep of basic facilities. While some enjoy a friendly and pleasant visit, others have found the environment to be quite disappointing, suggesting that the casino's consistency in maintaining high standards may vary.