Les Ambassadeurs Casino, nestled in the heart of London, presents itself as a prestigious gaming establishment. User reviews paint a picture of a venue with both undeniable charm and significant areas for improvement, particularly concerning customer service and internal policies.
Visitors frequently praise the casino's physical attributes, noting it as an "impressive historic building" that is both "notably clean and well maintained." This suggests a commitment to preserving the opulent atmosphere one would expect from a high-end London casino.
When it comes to dining, one guest enthusiastically complimented the "lovely food" and extended gratitude to the team for "great hospitality." This indicates that culinary offerings and attentive service in the dining area can be a highlight for some patrons.
Beyond the gaming tables, Les Ambassadeurs has also garnered appreciation for its philanthropic efforts, with one reviewer being "impressed as to how many charities they do," showcasing a positive community engagement aspect.
Despite the positives, several recent reviews highlight significant concerns, particularly regarding staff conduct and transparency.
A recurring theme among negative reviews is the perceived rudeness of staff. One customer reported that "the staff were rude on arrival," describing them as "fake staff" in a "mean venue."
More alarmingly, a specific incident involved a receptionist named "Athena" who was accused of being "very rude" and allegedly using "details of members and Googles members addresses and personal information for her gratification." This raises serious privacy and professionalism concerns, suggesting a breach of trust and an unprofessional service environment.
Pricing transparency also seems to be an issue. One disgruntled customer questioned being charged "£65 for this" (unspecified service/item, likely food) and being told "this is what the Chef said!", implying arbitrary or unclear pricing for certain services.
Perhaps the most concerning allegations revolve around the casino's alleged policies for players. One reviewer claimed that the casino discourages socialising and implements bizarre barring rules: "Don’t win anything large if u do u get barred & if u don’t loose enough u get barred." Furthermore, they alleged that patrons could be barred for merely "look[ing] at someone the wrong way." While these are strong accusations from a single review, they paint a picture of a hostile environment for some, focusing on retaining "losers" and discouraging success or even basic interaction.
Les Ambassadeurs Casino appears to be a venue of contrasts. Its historical setting and potentially high-quality food offer an appealing backdrop. However, the consistent complaints about rude staff, questionable pricing practices, and severe allegations regarding player treatment and privacy infringement are significant red flags. Prospective visitors should weigh the allure of its grandeur against these substantial service and policy concerns before deciding to visit.
Lovely food, thank you Emily and your team for the great hospitality and looking after us, you made our day
Hi LesA, do you always charge your customers £65 for this? I was charged £65 for this and told this is what the Chef said!
An impressive historic building and notably clean and well maintained. The casino is an experience worth visiting. I was impressed as to how many charities they do.
The staff were rude on arrival . Unlike some stupid idiot reviews on here . They said no socialising there vetting their losers to increase their margin . The thicker u are the better . Don’t win anything large if u do u get barred & if u don’t loose enough u get barred . If u look at someone the wrong way u get barred. Mena venue with fake staff
Athena is very rude receptionist she uses details of members and Google’s members addresses and personal information for her gratification, she knew everything about me and my work etc after searching online etc, this is not professional service, she knew too much information about me for my liking and Iv never met her prior , I know casino has information about members but she clearly been Googling me, be aware of her!