The Sportsman Casino, located in London, United Kingdom, presents a varied experience according to recent visitor reviews. While its restaurant and hospitality generally receive high praise, potential visitors should be aware of significant concerns regarding entry policies and access to facilities.
Many patrons highlight the exceptional dining experience at The Sportsman's restaurant. Reviewers consistently commend the quality and portions of the food. One visitor noted being "really impressed by the hospitality of everyone" and described the food as "great," specifically praising a "delicious broccoli soup" and its accompanying breads. Another guest enjoyed a "lovely meal" with "excellent food," even if the menu was "much smaller" than previously.
The service staff frequently receives accolades for their warmth and attentiveness. A particular mention went to a waiter named Himanshu, described as "excellent," "very warm and friendly with a good sense of humour," and "quick to deal with any requests." Overall, the staff are often characterized as "very friendly and nice," contributing to a "brilliant service."
Beyond the dining, some positive feedback touches upon the casino environment itself. One reviewer found it an "easy" place to reach and a "great place to have fun" and spend "quality time," expressing an intention to "defenitly get back to Sportsman Casino." This suggests a generally positive atmosphere within the gaming areas for those who gain entry.
However, a critical area of concern emerges from recent negative reviews, primarily revolving around the denial of entry and access to basic facilities like toilets. Two separate 1-star reviews detail distressing experiences where individuals, including those with urgent medical needs or in bad weather, were refused toilet access by security guards and managers, despite offering to gamble or stay for a while. The reason cited by staff was reportedly the "private casino" nature and the presence of "a lot of money inside."
These incidents led to strong criticisms of a lack of "humanity" and "ridiculous" rules, with reviewers urging the owner to "check on this kind of situations & to change the rules." This suggests a potential issue with the casino's policy regarding non-members or casual visitors, particularly concerning humanitarian considerations.
The Sportsman Casino appears to offer a high-quality restaurant experience with excellent food and attentive staff. For those inside, the casino atmosphere can be enjoyable. However, the recurring and severe complaints about rigid entry policies and denial of basic amenities, particularly toilet access, even in emergencies, are a significant drawback that prospective visitors should consider. It seems that while the hospitality within the premises is strong, the initial point of entry and the discretion of security personnel can lead to extremely negative experiences.
Stopped by for a quick bite after shopping - really impressed by the hospitality of everyone! Great food, great portions and the soup of the day (broccoli) was delicious - the little breads it came with too - sadly I was famished and didn’t photograph those! Brilliant service overall!
Had a lovely meal at the the Sportsman restaurant last night. Food was excellent even though the menu is much smaller.Our waiter Himanshu was excellent, very warm and friendly with a good sense of humour and quick to deal with any requests.Wonderful Thursday night evening with friends 😁
It was the worst experience I’ve had in London ever… and must say nothing is more important than the health. I have visited to this casino with my friends and we were 2 girls and a boy. Me and my friend had emergency to use the toilet also the weather was not good at all. But the security guard and the manager denied to use the toilet just because of the private casino and as they said there are lot of money inside it so can’t allow to use the toilet’. We also said that we will play for a while too we are ready to invest our money. I want the owner to check on this kind of situations & to change the rules. This is ridiculous and no humanity at all.
Me, my wife & another one girl we 3 people visit at oxford street and At 1:00 clock outside wether is too bad.. & my wife’s situation is not well.. she have already kidny issues..& she need to use toilet.. we ask for using a toilet.. but the security guy didn’t understand our situation.. even i told him we don’t want to use only toilet.. we are spending some money and time as well.. but he call his manager and his name may be MIHAL OR Something.. i explain the whole situation again.. but still he didn’t understand & he don’t allow to come inside.. That’s the Worst Experience of my life.. They don’t have humanity to understand a girls problems… I hope the owner see my review and give me a reply..And change their Rules
