Located in the heart of Manchester, Genting Casino offers a significant gaming experience with a strong emphasis on customer service, particularly noted for its poker offerings and attentive staff. While the majority of visitors laud its atmosphere and personnel, some recent concerns regarding service efficiency have been raised.
Many patrons consistently highlight the exceptional service provided by the casino's team, making it a standout feature:
Individuals like Bryan at the poker table are frequently praised for their exemplary attention, politeness, and caring approach. His ability to remember guests and accommodate their needs fosters a welcoming environment, encouraging repeat visits. Similarly, Kirby at the bar has been commended for her bright attitude, attentiveness, and excellent recommendations for food and drink, enhancing the overall guest experience. The general staff and dealers are also noted for being polite and professional.
Genting Casino Manchester is well-regarded for its poker games, offering sessions most nights at reasonable stakes. Players consistently appreciate the good atmosphere and the professionalism of the dealers, contributing to a satisfying poker experience.
The casino boasts a very large gaming floor, featuring all the regular casino bank games, including blackjack. There is also a separate slots area, providing a wide variety of options for different types of players.
An unexpected but useful service highlighted by visitors is the availability of currency exchange. Patrons have noted that the rates offered for exchanging US dollars to pounds are generally better than airport forex kiosks, although still higher than typical bank rates. The casino team facilitating this service is described as friendly and patient.
Despite the many positives, recent feedback has highlighted some significant drawbacks that could impact the overall experience:
A notable concern is the potentially long waiting times for drinks at the gaming tables, with one user reporting waits of over 20 minutes, even during quieter periods. This suggests a need for improved efficiency in beverage service.
Another point of criticism pertains to perceived issues with customer conduct, with one reviewer stating that "some customers can do whatever they want without protecting the staff." This suggests a need for stricter enforcement of conduct rules and better support for the casino's employees to ensure a safe and respectful environment for everyone.
Genting Casino Manchester generally provides a positive and engaging casino experience, particularly for poker enthusiasts and those who value attentive staff. The outstanding service from key individuals like Bryan and Kirby significantly enhances the visitor experience. However, the casino could greatly benefit from addressing concerns regarding drink service efficiency and ensuring a more protected and orderly environment for both staff and patrons to maintain its reputation as a top destination.
Bryan at the poker table was the best manager one can ever ask for. He’s super attentive, polite and caring to all guests, accommodating to their needs and makes us want to go back and visit Casino Manchester. He even remembers me from a visit 2 years ago.This is the type of service level that will make visitors return again and again to your casino! Thank you Bryan for all that you’re doing for Genting Casino Manchester, you have put on a great image for the casino.
Stopped here to exchange US dollars for pounds. Their rate was better than the forex at the airport but still higher than through the bank. Rate ended up being about at a 11% discount compared to usual 7.5%. Airport kiosk ripped my son off for nearly 18%.Casino team was friendly and patient as my son played one hand of blackjack to celebrate turning 18. Thanks for the great deal and win for his only hand!
Good poker games, most nights, and nice atmosphere. Special mention for Kirby at the bar who brightened up a dull Manchester evening with her attitude, attentiveness and spot on recommendations for food &drink!
I have visited this casino a couple of times now as they are one of the few places you can play cash poker for reasonable stakes. The staff were all very polite and the dealers very professional. There is also a very large gaming floor with all the regular casino bank games and a separate slots area that I didn't personality visit. Can't wait to come back!
Casino change a lot, some customers can do what ever they want with out protect the staff. is quiet and even like that you can be waiting more than 20min for get a beer in the tables. Will not recoment this casino at all.