Admiral Casino: Clayton Street Guide and Review
Admiral Casino, situated on Clayton Street in Newcastle upon Tyne, offers a gaming experience that elicits a wide range of feedback from its patrons. As a casino, its primary offering revolves around various gaming machines and promotional draws, supported by staff services and some complimentary amenities.
Overall Customer Experience ✨
Customer reviews for Admiral Casino are notably mixed, highlighting both significant strengths and critical areas for improvement. While a considerable number of visitors commend the attentive service and pleasant atmosphere, others have voiced serious concerns regarding staff conduct and the perceived fairness of certain promotions.
The Positives 👍
- Attentive and Polite Staff: Many reviewers express high satisfaction with the casino's staff, particularly those working in the evenings. They are frequently praised for their warm welcome, politeness, and proactive service, often offering complimentary drinks such as coffee, tea, and non-alcoholic beverages, along with biscuits and crisps. This level of attentiveness significantly enhances the customer experience for many regulars.
- Good Atmosphere: The general ambiance within the casino is often described positively, contributing to a comfortable and enjoyable gaming environment for a large segment of its clientele.
- Gaming Options & Perks: Admiral Casino provides "fantastic bandits" (slot machines) for gaming enthusiasts. Beyond the machines, they offer engaging activities like tournaments, cash matches, and prize draws, which include opportunities to win machine free play or cash giveaways. For convenience, food items such as burgers, chips, and pizza are also available.
Areas for Improvement ⚠️
- Staff Professionalism Concerns: A significant point of contention highlighted in negative reviews pertains to the professionalism of some staff members. One particularly concerning account describes staff allegedly laughing at a customer who was actively losing money. Such incidents can severely impact customer trust and willingness to return.
- Fairness of Promotions: Questions have been raised regarding the integrity of prize draws. One reviewer recounted participating in a £500 draw numerous times without success, while another individual reportedly won multiple times. This led to suspicions about the transparent handling of entries and the overall fairness of these promotions.
- Machine Reservation Issues: Some patrons have reported frustrations concerning machine reservations. Instances where reserve cards were removed by other players, without adequate intervention or resolution from staff, indicate a need for clearer policies and more active management of gaming machine etiquette.
Verdict 🤔
Admiral Casino presents a diverse customer experience. For those who encounter the casino's positive attributes—friendly, attentive staff and a good range of gaming options complemented by generous freebies—it can be a highly enjoyable destination. However, the serious allegations concerning staff behavior and the perceived fairness of promotional activities are critical issues that management should thoroughly investigate and address to ensure a consistently positive and trustworthy environment for all visitors. Prospective patrons should weigh these varied experiences when planning a visit.
One old lady one young gril thinks it's funny when I was losing me hard earing money they r the staff working nights..my money to pay 4 there wage .. looking at me and laughing at me well I was losing my money... I won't be going back there any more . Hope management looks in two it . Il go next door which is 24 hours as well . Il spent my money there .
Pretty much a scam they had a £500 draw where u play £10 cash match what i entered more then 25+ times never won once one person won 3 times i dont even think they we’re putting our names in the box either that or the wrong box total disgrace.Some staff members are nice others are pretty rude let people use your machines when u reserve them and say nothing to the people who just decide to take your reserve card offName on here is wrong due to wanting to be discreet
Absolute joy going in here, I am here on a regular basis (don't believe me just show them this post and ask do you know him ) food stuff, burger, chips, pizza, you will find a warm welcome from all the staff especially the eve lot, you get tournaments, cash match. And prize draws to win either machine free play, or cash giveaways (when head office authorises them. If you like a little flutter on machines get yourself in and park ya bum,within a minute or two staff will call over and ask would like anything such as the, coffee, or even a non alcoholic drink, or a bikky or a bag of crisps, they really do offer, and will go out of their way to make you happy.
Brilliant staff here who always make sure you have a coffee and biscuits and fantastic bandits