Genting Casino Bournemouth offers a dynamic and engaging environment for those seeking casino entertainment. Based on recent visitor feedback, the venue presents a compelling blend of positive attributes alongside significant areas requiring attention, particularly regarding accessibility and service consistency during peak hours.
Exceptional Staff and Service: A standout feature consistently praised by guests is the casino's team. Reviewers frequently describe staff as "lovely," "polite," "helpful," and "attentive." From the moment of entry at reception, through the gaming floor, and up to the cash desk, the team is noted for their dedication to ensuring an enjoyable visit and excellent customer interaction.
Accessible Fun for All Budgets: Genting Casino Bournemouth is lauded for its approachability for casual players. Visitors mention that it's possible to have a great time without needing to bet large sums, with some able to "stretch" a modest £30 budget considerably. This makes the casino an inviting option for a fun night out, even for those not looking to make significant wagers.
Rewarding Slot Machine Experience: For enthusiasts of electronic gaming, the slot machines are highlighted for offering "decent" payouts, contributing to a satisfying and potentially rewarding experience for players.
Vibrant and Welcoming Atmosphere: The overall ambiance of Genting Casino Bournemouth receives positive remarks, with the venue often described as having a "great atmosphere" and being a "lovely venue" for an evening of entertainment.
Critical Accessibility Challenges: This is the most significant concern raised by reviewers. The casino is reported to have substantial accessibility limitations. It features multiple levels without the provision of lifts or ramps. While there is a small step at the street entrance, potentially manageable for some wheelchair users, access beyond the initial floor is severely restricted. Only the slot and electronic machines on the first level are fully accessible. The live gaming tables, the restaurant (located on the top level), and the toilets (situated in the basement) are all inaccessible due to staircases. Although staff are happy to bring drinks to accessible areas and a disabled toilet is available on the first level, the inability to access other key facilities like live tables or the restaurant significantly diminishes the overall experience for individuals with mobility impairments. A fully accessible alternative casino, such as Grosvenor along the seafront, is mentioned as a strong contrast. Conveniently, disabled parking is available directly outside Genting.
Service Consistency During Peak Hours: While general hospitality service is highly rated, its quality can "drop dramatically" when the casino becomes very busy. Reviewers observed "over-stressed behaviour" among staff, suggesting that operative numbers might not consistently scale with the venue's capacity, which can negatively impact customer service during crowded periods.
Gaming Etiquette on the Floor: One particular observation highlighted was the issue of slot machine etiquette. A visitor suggested that management might consider implementing a policy to limit individuals to operating "one slot machine at a time," as some patrons were noted to occupy multiple machines, potentially affecting other guests' access and enjoyment.
Genting Casino Bournemouth generally provides an enjoyable and engaging casino experience, buoyed by a dedicated and friendly team and options for casual, budget-conscious gaming. It's a venue capable of delivering "funny nights" and decent gaming. However, prospective visitors, especially those with mobility challenges, must be aware of the pronounced accessibility barriers that could limit their experience. Additionally, while service is largely commendable, patience may be required during the busiest times. For a lively atmosphere and friendly staff, it remains a popular choice, provided its limitations align with your expectations for the visit.
Great atmosphere and lovely venue however please note this venue is not accessible. There is a step to get into the casino off the street (they may have a ramp but I highly doubt it) the whole venue is multiple levels, restaurant being on the top level, tables on the bottom level and then the toilets are in the basement, so again down some more stairs. It’s only a small lip getting in, so would be able to get a wheelchair over it however you would only be able to access the slots when you get there, there is one disabled toilet on the first level where all the slot and electronic machines are and the workers are happy to bring you drinks however you can’t access any tables or even the restaurant which is a real shame. No lifts or ramps. I am an ambulatory wheelchair user me fortunately was having an ok day so I was fine but I definitely picked up on areas that weren’t so accessible. Grosvenor along the seafront is fully accessible with lifts so that’s a good alternative should you want to go to a casino.Convenient as there is disabled parking right outside Genting 🤦♀️
Have had some funny nights in here.A few staff members are particularly lovely and you can talk to non stop.you dont have to bet much money to have fun !i take £ 30 tops when i go here and i can stretch it far.obviously its all a scam tho
Visited here a few times. The team here are really good at what they do always looking to help and make my visit enjoyable. Consistently great service on every visit 👌
This review relates to the hospitality service which is generally very good but drops dramatically when the club is very busy because, as noted in person, the operatives numbers are constant regardless of how busy is the venue and that was evident in the over-stressed behaviour of the staff which adversly reflects on the customers.
An amazing experience - my first time in a Genting Casino. Lovley, polite and helpful team there from the entrance to reception to gaming floor and the cash desk. Everyone is so attentive.I was in Bournemouth for the August BH weekend, with my mum, and visited the casino on Sunday and Monday.Only request to the management - please limit people to one slot machine at a time. The machine payout is decent & some people keep more than one slot machine busy.Thank you