Genting Casino Southampton Guide and Review
Located in the heart of Southampton, Genting Casino offers a classic casino experience with a modern touch. However, recent patron feedback presents a rather polarized view, ranging from highly positive remarks about the staff and atmosphere to serious concerns regarding gaming fairness and customer service.
Staff & Atmosphere â¨
Several visitors consistently praise the casino's team. Reviewers describe the staff and management as "very friendly and polite,""amazing," and contributing to a "great atmosphere." One specific mention highlights a staff member named Stuart for being "amazing" and helpful in teaching blackjack, indicating a willingness to assist newcomers or those looking to learn new games. This suggests that the casino generally fosters a welcoming environment, largely due to its approachable and hard-working personnel.
The Gaming Experience: Wins, Losses & Concerns đ°
As with any casino, the reality of gambling is that "you will lose," as one reviewer frankly put it. While some reviews don't delve into specific wins or losses, one highly critical review raises significant red flags. A user reported spending a considerable amount (ÂŖ700 between two players) without hitting any bonuses, while simultaneously observing another player on the same machine consistently hitting bonuses with smaller stakes. This led to suspicions of "machine manipulation" and even "money laundering behaviour."
The handling of this complaint was also heavily criticized. The reviewer claims management provided conflicting information regarding game fairness (RTP) and became rude, attempting to shut down the conversation. These serious allegations have reportedly been escalated to the Gambling Commission for investigation, casting a shadow over the casino's perceived integrity and customer complaint resolution process.
Practical Amenities đ ŋī¸
Beyond the gaming floor, Genting Casino Southampton offers a practical benefit for its members: free parking. This amenity is highlighted as being convenient, allowing patrons to easily access the casino and also "nip down Oxford St for a cheeky pint," suggesting its strategic location near other local attractions.
Final Thoughts
Genting Casino Southampton appears to excel in creating a pleasant social environment supported by a friendly team. However, potential visitors should be aware of the serious concerns raised by at least one patron regarding game fairness and the casino's handling of customer complaints. While many enjoy their experience, those considering a visit might weigh the positive atmosphere against the detailed allegations of unfair play and poor customer service.
Do not spend money here! Me and another player spend 700 between us and not even hit a single bonus. 1 particular playing next to us kept hitting every ÂŖ10.she kept leaving and returning to the same machine but also fixated on how much me and this other lady was spending. Suspicious money laundering behaviour and clear machine manipulation by casino. When I raised a complaint about fair gaming and their RTP but also the suspicious game play from another player. I was told it all depends on how much that person has spent. Then when I spoke to another manager he then rudely kept trying to shut down the conversation and didn't want to listen to my complaint! He denied what the other manager said to be true. Seems very suspicious to me. If you want to be robbed of your money make sure you go here otherwise stay clear at all costs! Have reported to gambling commission to be investigated too as there is foul play at hand.
My experience is I do like genting, all the staff and the management team they're very friendly and polite working hard. And I do recommend it to anyone!!
Amazing place, amazing staff. If you are looking for a great atmosphere and a friendly approach this is the place to visit.
It's a casino ,you will lose, handy being a member and using the free park to nip down Oxford St for a cheeky pint đ
