Bally's Atlantic City Hotel & Casino, located in Atlantic City, United States, primarily functions as a casino resort. User reviews paint a starkly contrasting picture of the establishment, with a strong emphasis on recent negative experiences regarding cleanliness, room quality, and customer service, while a lone positive review highlights a more luxurious stay. Potential visitors should weigh these experiences carefully before booking.
Recent Guest Experiences: A Troubling Trend 📉
The majority of recent feedback suggests a significant decline in standards at Bally's. Recurring complaints center around several critical areas:
Room Condition & Cleanliness: A Major Concern 🤢
- Unacceptable Filth: Multiple guests reported rooms and hallways to be "dirty filthy" and "disgusting." This includes "threadbare and disgusting" rugs, "crumbs and dirt from previous guests," and "visible garbage everywhere – cigarette butts, discarded food, and other unidentifiable grossness" littering hallways throughout the stay.
- Bed Bug Infestation: One highly alarming review detailed a bed bug experience on the 23rd floor of the Bally's Tower, noting that a similar incident on the same floor was reported just days prior, causing "horrified" reactions.
- Subpar Accommodations: Rooms were described as "closet-like" and in dire need of renovation, despite management notices indicating that renovations had already occurred. The Dennis Tower was specifically singled out as "absolutely disgusting" and feeling like a "drug dealer's basement" or "trap house" due to extreme dirtiness, lack of basic hygiene (garbage next to housekeeping facilities), and general neglect, with a strong recommendation for guests to avoid it at all costs.
Customer Service & Staff Experience: Frustration and Disrespect 😡
- Rude and Unresponsive Staff: Guests frequently encountered "rude" staff who were unwilling to "communicate with the guest." Supervisors were noted for their lack of "customer services" knowledge and general "unprofessional" conduct.
- Allegations of Racism and Humiliation: A severe complaint involved a room cancellation due to a "racist manager," leading to the guest feeling "humiliated" and having their vacation "ruined." This particular incident speaks to a deeper issue of how customers are treated.
- Disengaged Personnel: Employees and security were perceived as "disengaged and indifferent," offering no sense of helpfulness or concern for guests' well-being or the property's state.
Value for Money: A "Money Pit" 💸
Several reviewers felt that Bally's offered extremely poor value for money, labeling it a "complete waste of money" and a "money pit." The cost was deemed "at least ten times what this property was worth," particularly given the appalling conditions described.
An Alternate Perspective: The "Fantastic Getaway" 🌟
In contrast to the overwhelmingly negative feedback, one review from a month ago describes a "Fantastic Getaway" at Bally's. This guest reported:
- Exceptional Service: Welcomed with "warm smiles and exceptional service" from the moment of arrival.
- Comfortable Accommodations: Described rooms as "incredibly comfortable and stylish," "spacious, beautifully decorated," with "all the amenities," and a bed "like sleeping on a cloud." A "stunning view" was also mentioned.
- Pleasant Dining: Highlighted a "variety of dining options," with "delicious food" and a "memorable" breakfast at the café.
- Convenient Location: Praised Bally's as "perfectly situated near key attractions," making exploration convenient.
- Relaxing Amenities: Enjoyed the "peaceful oasis" of the pool area and a "soothing massage" at the spa, feeling "completely rejuvenated."
This stark contrast suggests a potential inconsistency in service and room quality across different areas of the hotel, or perhaps a significant deterioration in the property's upkeep in very recent times since this review was posted.
Conclusion: Proceed with Caution 🤔
While Bally's Atlantic City may offer a convenient location and potentially a decent casino experience, the recent and numerous severe complaints regarding room cleanliness (including bed bugs), overall filth, and poor customer service cannot be overlooked. The sentiment that "Bally's fell off big time" due to a "change in ownership" and plummeting standards is a powerful deterrent. Unless significant and consistent improvements are made across all towers and departments, prospective guests are strongly advised to consider other options in Atlantic City to avoid disappointment and ensure a pleasant, clean, and respectful vacation experience.
Bally's fell off big time. The rug was threadbare and disgusting. It was like we were in a closet. Unacceptable. Period. As I was sitting outside on the boardwalk, I noticed that Bally's had a notice regarding renovations for rooms that had already took place. Why was I in a closet then? So disappointed.😞The beauty in this story is that we saw Chris Tucker. Great show and hit Boogie Nights (turned up) and we didn't get back to the closet of a room until sunrise. Yep. Again Bally's what happened, what's really good?
Never again!!!! We we're on the 23rd floor and we experienced bed bugs in our room. As I scroll down I seen a similar couple that was on the 23rd floor of the Balleys Tower that had bed bugs 5 days ago. I was horrified. I would never stay at Bally's ever again! This place was dirty filthy. When I moved the chair it was crumbs and dirt from previous guest. I don't care how much it cost to stay somewhere else. I will pay it. The only reason. We came to Bally's was because it was recommended by our host at Bally's Dover, Delaware. The staff was rude. They don't want to communicate with the guest. Instead of extending properties around. They need to work on revamping the properties that they already have. This was nothing but a money pit.
Never stay at Bally's. It's a bad place to spend a vacation. They canceled my room. They are racist and the people at the place where they give them their rooms. The supervisors don't know anything about customer services. They are so unprofessional. You need to learn to treat people well. They humiliated me and canceled my room because of a racist manager. They ruined my vacations. They don't value their customers and I had to go back home. If you want to have a good time, go somewhere else.
We got 2 rooms for my bachlorette party. We had 1 smoking and 1 non smoking. For the smoking room we had a great view. Yes it has a tobacco odor but it's not cloudy. Room and bathroom was upgraded. The non smoking room was very clean and smelled fresh. Same upgraded room. They had a quiet floor. The smoking floor people were arguing. I would just ask for them to put up more signs. When we first checked in the valet + baggage was not available during the week. We had to carry our bags to the room. It took us almost 20mins to find the right area to get our our rooms on Bally's side. Location was great easy to walk to other hotels and right on the boardwalk. They have an indoor adult pool.
A Fantastic Getaway at Bally's Hotel!I recently had the pleasure of staying at Bally's Hotel, and I can't say enough good things about my experience! From the moment I arrived, I was welcomed with warm smiles and exceptional service that set the tone for my entire trip.The accommodations were incredibly comfortable and stylish. My room was spacious, beautifully decorated, and equipped with all the amenities I could possibly need. The bed was like sleeping on a cloud, ensuring I woke up refreshed and ready for the day ahead. Plus, the view from my window was simply stunning!One of the highlights of my stay was the variety of dining options available. I had the chance to explore several restaurants on-site, and each meal was a delight. The food was delicious, and there was something to suit every palate. Breakfast at the café was particularly memorable, with fresh pastries and a wide selection of beverages.The location of Bally's is another impressive aspect. It's perfectly situated near key attractions, making it convenient to explore the local area. Whether you're looking for entertainment, shopping, or just a nice stroll, everything is within easy reach.Additionally, I took advantage of the hotel's amenities, including the pool and the spa. The pool area was a peaceful oasis, and I enjoyed a soothing massage that left me feeling completely rejuvenated.Lastly, the staff at Bally's truly went above and beyond. Everyone, from the front desk to the housekeeping team, was friendly and attentive, ensuring that all my needs were met during my stay.Overall, my visit to Bally's Hotel was fantastic, and I can't wait to return. It's the perfect blend of comfort, luxury, and outstanding service. I highly recommend it to anyone looking for a memorable escape! Thank you, Bally's, for a wonderful stay!