Located in the vibrant city of Biloxi, Mississippi, Caesars Sportsbook at Harrah's Gulf Coast operates as a prominent casino destination, offering guests a range of gaming and hospitality experiences. While specific feedback on the sportsbook itself is limited within recent reviews, insights from visitors regarding the broader Harrah's Gulf Coast property shed light on the overall guest experience.
Based on a few recent user reviews, the general sentiment leans towards a mixed to slightly below-average experience, with ratings predominantly at 2 or 3 stars. The most detailed feedback highlights significant areas for improvement, particularly concerning accommodation quality and customer service.
One notable review from a guest who made a reservation for a non-smoking room reported being allocated a smoking room upon check-in. This issue was compounded by the fact that no non-smoking alternatives were available, despite the reservation.
Furthermore, the condition of the allocated room was a considerable point of dissatisfaction. The guest described the room as having a "terrible smell" and noted that the furniture and carpet were "dingy and worn." Such observations suggest that maintenance and upkeep of the guest rooms may not be consistently meeting the expected standards for a property associated with the Caesars brand.
In addition to room issues, the same guest's interaction with the evening staff was unsatisfactory. The review indicates that the staff members encountered "didn't really seem to care" about the guest's predicament regarding the room reservation and condition. This suggests a potential gap in service delivery, where responsiveness and empathy towards guest concerns could be improved.
While the provided reviews do not offer specific comments on the Caesars Sportsbook facilities or its betting experience, the feedback regarding the broader Harrah's Gulf Coast property—its accommodations and staff attentiveness—paints a picture of an establishment that may not consistently meet the high expectations associated with the Caesars name. The sentiment "Caesars is better than this!" reflects a disappointment with the perceived quality and service. Potential visitors considering Harrah's Gulf Coast, especially for an overnight stay, might want to factor in these observations regarding room quality and customer service when planning their visit.
Made a reservation for a non smoking room and upon check in, only a smoking room was available. We took it because there were not any non smoking rooms available and it was late and quite frankly, the evening staff didn't really seem to care. Room smelled terrible and furniture and carpet was dingy and worn. Caesars is better than this!